Customer Service Manager - NA Growth & Engagement Leader

Ahlstrom; Windsor Locks (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Ahlstrom in Windsor Locks, CT is hiring a North America Customer Service Manager to lead order entry, inventory control, and post-sale support for our regional customers. You will coordinate cross-functional teams across sales, logistics, and production to ensure accurate, timely service and resolve issues with customers.

You will coach a multi-disciplined team, monitor performance against KPIs, and drive continuous improvements in processes to enhance customer experience and efficiency.

Qualifications

• Experience leading a customer service team in a manufacturing or B2B environment.
• Strong cross-functional collaboration and communication skills.
• Ability to drive process improvements and customer-centric initiatives.

Responsibilities

• Manage customer service for North America market segments, coordinating order entry, inventory control and post-sales support.
• Lead and develop a multi-disciplinary team, providing coaching and performance evaluations.
• Collaborate with sales, marketing, production, logistics, and finance to ensure accurate orders and timely delivery.
• Monitor KPIs and implement action plans to close performance gaps and improve service levels.
• Serve as customer advocate, resolving inquiries, disputes and driving continuous improvement in processes.

Job description

Ahlstrom in Windsor Locks, CT is hiring a North America Customer Service Manager to lead order entry, inventory control, and post-sale support for our regional customers. You will coordinate cross-functional teams across sales, logistics, and production to ensure accurate, timely service and resolve issues with customers.

You will coach a multi-disciplined team, monitor performance against KPIs, and drive continuous improvements in processes to enhance customer experience and efficiency.