Global Customer Experience & Audit Program Lead

Supermicro; San Jose (CA); Hybrid; USD 140,000 - 168,000; Full time

Job summary

Supermicro is seeking a Senior Program Manager to lead global excellence in customer survey optimization, on-site audit coordination, remediation, and customer relationship management. This role embeds insights and compliance into strategy, driving alignment across regions and building trust.

The role focuses on governance, process building, and global stakeholder management to standardize SOPs, deploy automation, and deliver real-time visibility across North America, EMEA, and APAC.

Qualifications

• 10+ years in program management in tech or manufacturing.
• Strong knowledge of ISO and data center compliance.
• Proven success in global stakeholder management.
• Experience with questionnaire response optimization and audits.
• Experience coordinating cross-regional teams.

Responsibilities

• Drive customer questionnaires and site-visit management.
• Develop and enforce SOPs for engagements.
• Lead global training and education programs.
• Deploy automation tools for distribution and tracking.
• Build data platforms for insights.
• Ensure interoperability of responses across systems.
• Monitor and analyze metrics for real-time visibility.

Skills

Program management

Stakeholder management

ISO/compliance knowledge

Audit coordination

Customer relations

Tools

SOP development

Data center compliance

Automation tools

Analytics platforms

Job description

Supermicro is seeking a Senior Program Manager to lead global excellence in customer survey optimization, on-site audit coordination, remediation, and customer relationship management. This role embeds insights and compliance into strategy, driving alignment across regions and building trust.

The role focuses on governance, process building, and global stakeholder management to standardize SOPs, deploy automation, and deliver real-time visibility across North America, EMEA, and APAC.