Sr. Program Manager - Global Customer Questionnaires, Customer Site Visits & Customer Relations (29338)

Supermicro; San Jose (CA); On-site; USD 140,000 - 168,000; Full time

Job summary

Supermicro seeks a Senior Program Manager to lead global customer survey optimization, on-site audit coordination, remediation, and customer relationship management. The role embeds insights and compliance into organizational strategy, driving operational alignment across regions.

Responsibilities include governance of questionnaires, site visits, SOP development, and cross-regional training. Strong experience in global stakeholder management and data-driven process improvements is required.

Qualifications

• 10+ years of program management in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in questionnaire response optimization, audit coordination, and customer relations.
• Experience managing global stakeholders across diverse cultures and regions.

Responsibilities

• Drive customer questionnaire optimization and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.
• Develop and enforce SOPs for questionnaires, site visits, and engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs to improve response time and processes.
• Deploy automation tools for questionnaire distribution and tracking actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration of responses across systems and provide real-time monitoring and analytics.
• Build strong regional relationships across North America, EMEA, and APAC.

Skills

Program management leadership

ISO & environmental compliance

Global stakeholder management

Audit coordination

Questionnaire optimization

Customer relations

Job description

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Senior Program Manager will lead global excellence in customer survey optimization, on-site (audit) coordination, remediation and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.

Essential Duties and Responsibilities:

Governance

• Drive customer experience through management of customer questionnaires and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.

Process Building

• Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.
• Deploy automation tools for questionnaire distribution and tracking management actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration and interoperability of responses across systems.
• Implement monitoring and analytics for real-time visibility.

Global Stakeholder Management

• Build strong regional relationships across North America, EMEA, and APAC.
• Navigate cultural differences and compliance nuances.
• Balance global standardization with regional flexibility.

Key Outcomes

• Customer Questionnaire Optimization: Higher quality response rates and actionable insights.
• Information Quality : Improved compliance readiness and prompt communication of complete and accurate information.
• Customer Trust: Stronger relationships and higher site visit scores.
• Operational Alignment: Standardized SOPs across regions.
• Technology Enablement: Real-time visibility and reduced manual effort.

Qualifications:

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments (Supermicro-like).
• Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.
• Experience managing global stakeholders across diverse cultures and regions.

Salary Range

$140,000 - $168,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.