Global Senior Program Manager, Customer Experience

Supermicro; San Jose (CA); On-site; USD 140,000 - 168,000; Full time

Job summary

Supermicro seeks a Senior Program Manager to lead global customer survey optimization, on-site audit coordination, remediation, and customer relationship management. The role embeds insights and compliance into organizational strategy, driving operational alignment across regions.

Responsibilities include governance of questionnaires, site visits, SOP development, and cross-regional training. Strong experience in global stakeholder management and data-driven process improvements is required.

Qualifications

• 10+ years of program management in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in questionnaire response optimization, audit coordination, and customer relations.
• Experience managing global stakeholders across diverse cultures and regions.

Responsibilities

• Drive customer questionnaire optimization and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.
• Develop and enforce SOPs for questionnaires, site visits, and engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs to improve response time and processes.
• Deploy automation tools for questionnaire distribution and tracking actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration of responses across systems and provide real-time monitoring and analytics.
• Build strong regional relationships across North America, EMEA, and APAC.

Skills

Program management leadership

ISO & environmental compliance

Global stakeholder management

Audit coordination

Questionnaire optimization

Customer relations

Job description

Supermicro seeks a Senior Program Manager to lead global customer survey optimization, on-site audit coordination, remediation, and customer relationship management. The role embeds insights and compliance into organizational strategy, driving operational alignment across regions.

Responsibilities include governance of questionnaires, site visits, SOP development, and cross-regional training. Strong experience in global stakeholder management and data-driven process improvements is required.