Global CSE & Professional Services Manager (SASE)

Clutch Canada; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

Stock options

Flexible time-off

Paid parental leave

Disability benefits

Job summary

A leading cloud security firm in the United States is seeking an experienced Professional Services Manager to lead its Customer Success Engineering practice. This hybrid role will involve managing a global team, ensuring high-quality service delivery, and driving customer engagement success. The ideal candidate should have over 6 years of experience in consulting and a strong background in network infrastructure and cybersecurity. The position offers competitive salary and comprehensive benefits, including health insurance and flexible time-off.

Qualifications

• Proven experience managing highly skilled technical teams in a fast-paced, high-growth environment.
• 4+ years of experience managing technical, cross-functional professional services or customer success teams.
• 6+ years of experience in consulting or professional services roles with customer-facing delivery responsibilities.

Responsibilities

• Manage a global team within the Cato Professional Services practice.
• Lead onboarding, training, and ongoing professional development of team members.
• Ensure customer satisfaction and service value realization through oversight of customer engagements.

Skills

Managing technical teams

Customer success

Network infrastructure

Cybersecurity architecture

Stakeholder management

Education

Relevant industry certifications (e.g., CCNA, CCNP, AWS, Azure)

Job description

A leading cloud security firm in the United States is seeking an experienced Professional Services Manager to lead its Customer Success Engineering practice. This hybrid role will involve managing a global team, ensuring high-quality service delivery, and driving customer engagement success. The ideal candidate should have over 6 years of experience in consulting and a strong background in network infrastructure and cybersecurity. The position offers competitive salary and comprehensive benefits, including health insurance and flexible time-off.