Professional Services Customer Success Engineering Manager

Clutch Canada; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

Stock options

Flexible time-off

Paid parental leave

Disability benefits

Job summary

A leading cloud security firm in the United States is seeking an experienced Professional Services Manager to lead its Customer Success Engineering practice. This hybrid role will involve managing a global team, ensuring high-quality service delivery, and driving customer engagement success. The ideal candidate should have over 6 years of experience in consulting and a strong background in network infrastructure and cybersecurity. The position offers competitive salary and comprehensive benefits, including health insurance and flexible time-off.

Qualifications

• Proven experience managing highly skilled technical teams in a fast-paced, high-growth environment.
• 4+ years of experience managing technical, cross-functional professional services or customer success teams.
• 6+ years of experience in consulting or professional services roles with customer-facing delivery responsibilities.

Responsibilities

• Manage a global team within the Cato Professional Services practice.
• Lead onboarding, training, and ongoing professional development of team members.
• Ensure customer satisfaction and service value realization through oversight of customer engagements.

Skills

Managing technical teams

Customer success

Network infrastructure

Cybersecurity architecture

Stakeholder management

Education

Relevant industry certifications (e.g., CCNA, CCNP, AWS, Azure)

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting‑edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

We are looking for an experienced Professional Services Manager to lead our Customer Success Engineering (CSE) practice within the Customer Experience organization.

In this role, you will serve as a trusted advisor, managing a global team of CSE professionals and guiding our most strategic customers throughout their SASE journey. You will play a critical role in driving customer engagement success, ensuring adoption of the Cato SASE platform, and delivering long‑term customer value.

This is a hybrid leadership role requiring both business and technical expertise. You will work cross‑functionally to ensure the success of customer engagements, maintain the operational and financial health of the practice, and continuously evolve our service delivery model. The ideal candidate combines strong leadership experience with deep knowledge of network infrastructure and cybersecurity architecture, along with a passion for new technologies and customer success.

Responsibilities

• Manage a global team within the Cato Professional Services CSE practice, including hiring, performance management, and day‑to‑day operations
• Lead onboarding, training, and ongoing professional development of team members
• Plan and manage team capacity, including staffing of customer engagements and long‑term resource planning
• Support pre‑sales activities by partnering with account teams, participating in customer meetings, and communicating the value of CSE services
• Collaborate with Customer Success on active engagements, serving as an escalation point and ensuring high‑quality service delivery
• Oversee customer engagements to ensure customer satisfaction, service value realization, and consistent delivery standards
• Define, standardize, and continuously improve methodologies, tools, and engagement models for the practice
• Build strong cross‑functional relationships with internal stakeholders including Customer Success, Sales, Sales Engineering, Product Support, Product Management, R&D, and Engineering
• Maintain a consultative and prescriptive approach to customer engagement, building trust and long‑term partnerships
• Stay current with Cato technologies and the evolving SASE and enterprise networking landscape

Requirements

• Proven experience managing highly skilled technical teams in a fast‑paced, high‑growth environment
• Demonstrated ability to build and scale a professional services organization with ownership of performance and financial outcomes
• 4+ years of experience managing technical, cross‑functional professional services or customer success teams, preferably in a global environment
• 6+ years of experience in consulting or professional services roles with customer‑facing delivery responsibilities
• Experience defining and negotiating professional services scope of work
• Experience working within a subscription‑based services business model
• Strong expertise in network infrastructure and/or cybersecurity, including architecture design and implementation
• Relevant industry certifications – an advantage (e.g., CCNA, CCNP, AWS, Azure, Fortinet, Palo Alto, CEH, CISSP, PMP)
• Willingness to travel up to 35%

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time‑off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.