Global CRM Transformation Lead

MSI Pharma; Town of Belgium (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

MSI Pharma is searching for a Global CRM Programme Lead in the United States, Wisconsin to drive a major transformation of their global CRM landscape. You will co-lead this multi-year initiative, engage with senior stakeholders, and ensure business requirements are central to the implementation. Ideal candidates will have a proven background in transformation programmes and strong leadership skills. A Bachelor's degree is required, with a Master's preferred. This role emphasizes strong communication and stakeholder management abilities.

Qualifications

• Proven track record of leading global business or functional transformation programmes.
• Extensive experience in global and cross-regional environments.
• Strong problem-solving, prioritisation, and decision-making skills.

Responsibilities

• Own the global CRM programme vision, roadmap, design, and rollout strategy.
• Co-lead programme governance and coordinate multiple global workstreams.
• Engage with regional and local teams to ensure business needs are met.

Skills

Global business or functional transformation programmes

Programme and project management skills

Communication and stakeholder management

Change management

Problem-solving and decision-making

Cultural awareness

Education

Bachelor's degree

Master's degree

Job description

MSI Pharma is searching for a Global CRM Programme Lead in the United States, Wisconsin to drive a major transformation of their global CRM landscape. You will co-lead this multi-year initiative, engage with senior stakeholders, and ensure business requirements are central to the implementation. Ideal candidates will have a proven background in transformation programmes and strong leadership skills. A Bachelor's degree is required, with a Master's preferred. This role emphasizes strong communication and stakeholder management abilities.