Global CRM Programme Lead

MSI Pharma; Town of Belgium (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

MSI Pharma is searching for a Global CRM Programme Lead in the United States, Wisconsin to drive a major transformation of their global CRM landscape. You will co-lead this multi-year initiative, engage with senior stakeholders, and ensure business requirements are central to the implementation. Ideal candidates will have a proven background in transformation programmes and strong leadership skills. A Bachelor's degree is required, with a Master's preferred. This role emphasizes strong communication and stakeholder management abilities.

Qualifications

• Proven track record of leading global business or functional transformation programmes.
• Extensive experience in global and cross-regional environments.
• Strong problem-solving, prioritisation, and decision-making skills.

Responsibilities

• Own the global CRM programme vision, roadmap, design, and rollout strategy.
• Co-lead programme governance and coordinate multiple global workstreams.
• Engage with regional and local teams to ensure business needs are met.

Skills

Global business or functional transformation programmes

Programme and project management skills

Communication and stakeholder management

Change management

Problem-solving and decision-making

Cultural awareness

Education

Bachelor's degree

Master's degree

Job description

Location: Brussels Region, Brussels Engagement: Freelance (hourly rate available €) Contract duration: Possible June 2026 - June 2028 duration

We are supporting a leading biopharmaceutical client as they prepare a major transformation of their global CRM landscape. The CRM platform is a critical, enterprise-wide system used by field‑based teams worldwide to manage stakeholder engagement, orchestrate information flows, and capture insights. It serves as a single source of truth for engagement data, enabling strategic execution, analytics, and long‑term asset success.

Global CRM Programme Lead

As Global CRM Programme Lead, you will co‑lead this multi‑year global transformation alongside senior business and IT stakeholders. You will set the programme ambition, define and execute the roadmap, lead vendor selection, drive platform design, and ensure a successful global rollout. This role requires strong leadership, stakeholder influence, and proven experience delivering complex global programmes.

Key Responsibilities

• Own the global CRM programme vision, roadmap, design, and rollout strategy, working closely with business and IT leadership
• Co‑lead programme governance and coordinate multiple global workstreams
• Act as a bridge between senior leadership, regional teams, and external partners, ensuring alignment and informed decision‑making
• Engage with regional and local teams to ensure business needs are incorporated into the global solution
• Ensure business requirements, process mapping, customer journeys, and end‑user adoption are central to the implementation
• Serve as the primary point of contact for business and functional stakeholders regarding CRM evolution and transformation
• Drive delivery of programme milestones on time and within budget, proactively managing risks and dependencies
• Lead and support change management activities, including alignment with other global initiatives
• Provide clear, concise programme updates and recommendations to senior leadership

Requirements

• Proven track record leading global business or functional transformation programmes
• Extensive experience working in global and cross‑regional environments, with strong cultural awareness
• Excellent programme and project management skills, including governance, planning, and execution
• Strong communication and stakeholder management skills, with the ability to influence senior leadership
• Demonstrated experience in change management within large, complex organisations
• Strong problem‑solving, prioritisation, and decision‑making capabilities
• CRM programme experience is highly desirable, but not mandatory
• Fluent in English

Education

• Bachelor’s degree required
• Master’s degree preferred