CX Transformation Leader & Salesforce Program Architect

LTM; Glendale (WI); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

401(k) Plan with Company match

Life Insurance

Vacation Time and Paid Holidays

Paid Parental Leave

Job summary

LTIMindtree is seeking a highly experienced CX Strategist Program Architect to drive enterprise-wide customer experience transformation in Glendale, Wisconsin. The role demands guiding business and technology landscapes, defining CX vision, and aligning stakeholders to deliver large-scale programs across CRM, data, AI, cloud, and digital platforms.

The ideal candidate brings 15+ years in CX and transformation, strong governance, and proven ability to engage C‑level leaders across global,

Qualifications

• 15+ years in CX, digital transformation, and enterprise consulting.
• Strong ability to design customer journeys and operating models.
• Deep Salesforce knowledge plus other enterprise platforms.
• Experience in CRM, marketing tech, data analytics, AI, cloud integrations.

Responsibilities

• Define enterprise CX and digital transformation strategy.
• Lead executive workshops and align stakeholders across functions.
• Design end-to-end customer journeys and target operating models.
• Architect programs across multiple technologies and business domains.
• Translate objectives into scalable solutions and platform strategies.
• Provide guidance on CRM, CDP, AI analytics, and cloud integrations.
• Lead roadmaps, governance, business cases, and value realization.
• Foster cross-functional collaboration among business, product, and delivery teams.
• Act as trusted advisor to client executives and leadership.

Skills

CX Strategy

Digital Transformation

Enterprise Program Architecture

Clevel Stakeholder Engagement

Leadership

Program Governance

Salesforce ecosystem

Enterprise Platforms

Education

Bachelor's Degree in Engineering/Business/Tech

MBA or equivalent (preferred)

Tools

Salesforce

Adobe

Microsoft

SAP

AWS

Azure

Job description

LTIMindtree is seeking a highly experienced CX Strategist Program Architect to drive enterprise-wide customer experience transformation in Glendale, Wisconsin. The role demands guiding business and technology landscapes, defining CX vision, and aligning stakeholders to deliver large-scale programs across CRM, data, AI, cloud, and digital platforms.

The ideal candidate brings 15+ years in CX and transformation, strong governance, and proven ability to engage C‑level leaders across global,