Global CRM & Content Capabilities Director

Johnson & Johnson Co.; Raritan (NJ); On-site; USD 150,000 - 259,000; Full time

Job summary

Johnson & Johnson Innovative Medicine in Raritan, NJ seeks a Director to lead Global CRM and Content Capabilities, overseeing DAM, metadata and taxonomy across regions. This strategic role partners with Marketing, IT, Medical Affairs and regional teams to transform content activation through the CRM system.

You will own the DAM platform lifecycle, governance, and interoperability, driving AI-enabled discovery, reuse, and enterprise content value for a global user base.

Qualifications

• 8+ years in content operations, DAM, or digital asset governance.
• Deep knowledge of CRM platforms (e.g., Salesforce), DAM (Adobe, Veeva).
• Proven taxonomy, metadata governance and tagging standards experience.
• Strong stakeholder management and cross-functional collaboration.
• Experience enabling content measurement and AI-enabled search.

Responsibilities

• Lead DAM team, metadata specialists, and information managers.
• Define enterprise taxonomy, metadata standards, and governance workflows.
• Own DAM platform lifecycle, roadmap, and vendor relationships (Adobe, Veeva, integrators).
• Partner with CRM teams to enable reporting, analytics, and content reuse.
• Drive AI-enabled content discovery and cross-region content activation.

Skills

CRM platforms

DAM management

Taxonomy governance

Metadata governance

Stakeholder management

Content analytics

Education

Bachelor's Degree in CS/Engineering/Marketing Ops

Tools

Salesforce CRM

Adobe DAM

Veeva Vault

Figma

Job description

Johnson & Johnson Innovative Medicine in Raritan, NJ seeks a Director to lead Global CRM and Content Capabilities, overseeing DAM, metadata and taxonomy across regions. This strategic role partners with Marketing, IT, Medical Affairs and regional teams to transform content activation through the CRM system.

You will own the DAM platform lifecycle, governance, and interoperability, driving AI-enabled discovery, reuse, and enterprise content value for a global user base.