Associate Director, Customer Master & Commercial Ownership

Johnson & Johnson Co.; Hopewell Township (NJ); Sur place; USD 137 000 - 236 000; Plein temps

Avantages offerts par ce poste

Pension plan

401(k) plan

Generous paid time off

Résumé du poste

Johnson & Johnson is seeking an Associate Director, Customer Master – Commercial Business Owner, based in Titusville, NJ or Horsham, PA. This role leads the strategy and governance for customer and account master data across Johnson & Johnson Innovative Medicine, aligning sales, marketing, analytics and IT to drive trusted information and adoption.

As business owner, you will define requirements, establish standards, and partner with vendors to ensure data quality and measurable value.

Qualifications

• BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required.
• A master’s degree or equivalent experience is an asset.
• 7+ years of experience within the pharmaceutical or life sciences industry, including substantial experience in Commercial functional roles such as sales operations, commercial operations, marketing operations, account management, commercial excellence, or commercial analytics with direct business process ownership.
• Working knowledge of pharmaceutical customer and account data and how Commercial teams use it, including HCO hierarchies, HCP affiliations, and syndicated or secondary data.
• Strong business analysis and decision-making skills, including the ability to interpret data quality and service measures, and communicate recommendations using PowerPoint, Excel, and Word.
• Demonstrated ownership of cross-functional Commercial initiatives, including aligning stakeholders, setting priorities, resolving trade-offs, and driving adoption and measurable business outcomes.
• Ability to connect the dots across Commercial functions and explain how customer and account decisions affect upstream and downstream processes, teams, and therapeutic areas.
• Experience translating business needs into requirements, business rules, and acceptance criteria, and partnering effectively with IT and data teams.
• Strong written and verbal communication skills, including the ability to explain complex customer and account issues in business terms and influence stakeholders without direct authority.
• Strong customer focus and relationship-building skills, with experience facilitating decisions across functions with different priorities and resolving business issues collaboratively.
• Experience managing vendor or outsourced service relationships, including setting business expectations, monitoring service quality, and resolving escalations.

Responsabilités

• Own the Commercial business strategy for customer and account master data, ensuring it supports sales, marketing, sales operations, account management, and commercial analytics priorities.
• Connect needs across Commercial functions, identify dependencies and downstream impacts, and align stakeholders on shared customer definitions, account hierarchies, affiliations, and business processes.
• Define the business requirements and acceptance criteria for a single, trusted view of customers and accounts; partner with IT and data teams on solution options without owning technical design or development.
• Assess how customer and account changes affect Commercial workflows, including customer relationship management (CRM), targeting, account planning, and reporting; align business priorities and readiness across impacted teams.
• Own business governance and decision-making for customer and account data, including standards, appropriate use, change approvals, and resolution of competing functional needs.

Connaissances

Advanced Analytics

Agility Jumps

Budget Management

Compliance Management

Critical Thinking

Cross-Functional Collaboration

Data Engineering

Data Governance

Data Modeling

Data Privacy Standards

Data Science

Developing Others

Execution Focus

Hybrid Clouds

Inclusive Leadership

Leadership

Team Management

Technical Development

Technologically Savvy

Formation

BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required. A master’s degree or equivalent experience is an asset.

Outils

PowerPoint

Excel

Word

Description du poste

Johnson & Johnson is seeking an Associate Director, Customer Master – Commercial Business Owner, based in Titusville, NJ or Horsham, PA. This role leads the strategy and governance for customer and account master data across Johnson & Johnson Innovative Medicine, aligning sales, marketing, analytics and IT to drive trusted information and adoption.

As business owner, you will define requirements, establish standards, and partner with vendors to ensure data quality and measurable value.