Global CRM & Clienteling Specialist — NYC Onsite

MCM Worldwide Limited; City of Niagara Falls (NY); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k)

Employee product discount

Job summary

MCM Worldwide Limited is seeking a CRM Coordinator to support global CRM and clienteling, focusing on the Americas and multi-region rollouts. The role involves building client segments, ensuring data quality, and providing first-line support for CRM tools.

You will collaborate with Retail, BI, Digital, IT, and global CRM partners to translate client data into actionable outreach for product launches and VIP programs. Location is New York City; onsite expectations apply.

Qualifications

• Minimum 2 years in CRM, clienteling, or marketing ops.
• Hands-on Salesforce experience; Marketing Cloud a plus.
• Experience with CRM platforms, automation/journey tools, data platforms.
• Advanced Excel and PowerPoint; SQL knowledge a plus.
• Data-driven with strong attention to detail.

Responsibilities

• Manage day-to-day CRM operations; build segments and outreach lists.
• Ensure segmentation logic is consistently applied across CRM tools.
• Serve as first-line support for CRM/clienteling tools; triage issues to resolution.
• Assist with user access and security policy compliance with IT.
• Maintain data accuracy and governance; ensure privacy compliance.
• Own CRM performance reporting with BI; track KPIs and trends.
• Monitor adoption; recommend actions to strengthen engagement.
• Participate in UAT for new integrations and campaigns.
• Maintain CRM process docs, guides, and SOPs for accessibility.
• Collaborate with cross-functional teams to align campaigns.
• Incorporate client feedback into CRM strategy.

Skills

CRM Operations

Salesforce

Salesforce Marketing Cloud

Excel

PowerPoint

SQL

Tools

Salesforce ecosystem

Proximity

Job description

MCM Worldwide Limited is seeking a CRM Coordinator to support global CRM and clienteling, focusing on the Americas and multi-region rollouts. The role involves building client segments, ensuring data quality, and providing first-line support for CRM tools.

You will collaborate with Retail, BI, Digital, IT, and global CRM partners to translate client data into actionable outreach for product launches and VIP programs. Location is New York City; onsite expectations apply.