Global CRM & Clienteling Specialist

Brobston Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Brobston Group is seeking a CRM Coordinator to support global CRM and clienteling operations, with a primary focus on the Americas and multi-region initiatives. You will manage client segmentation, data quality, tool support, and performance reporting to turn client data into effective outreach and improve store engagement.

The role requires hands-on Salesforce experience and strong data skills, with up to 20% travel and collaboration across regions and functions to drive campaigns and client

Qualifications

• At least 2 years of experience in CRM, clienteling, marketing operations, or related field.
• Hands-on experience with Salesforce; Salesforce Marketing Cloud and clienteling app experience are a plus.
• Knowledge of CRM/clienteling platforms, marketing automation, customer data platforms, and POS systems.
• Advanced Excel and PowerPoint skills; SQL or data platform familiarity is a plus.
• Strong data management, analytical, organizational, communication, and troubleshooting skills.
• Ability to work collaboratively across regions and functions; occasional global calls; travel up to 20%.

Responsibilities

• Build client segments and outreach lists for product launches, seasonal moments, reactivation, and VIP programs.
• Support CRM and clienteling tools, troubleshoot store issues, manage vendor tickets, and communicate updates.
• Maintain client data accuracy and support governance and consent practices.
• Produce recurring performance reports, track KPIs, identify trends, and recommend corrective actions.
• Monitor store adoption, participate in user acceptance testing, and maintain process documentation and user guides.
• Partner with Learning & Development to train store teams and collaborate with cross-functional and global teams on campaigns and client insights.

Skills

CRM

Clienteling

Marketing operations

Salesforce

Excel

PowerPoint

SQL

Tools

Salesforce Marketing Cloud

Job description

Brobston Group is seeking a CRM Coordinator to support global CRM and clienteling operations, with a primary focus on the Americas and multi-region initiatives. You will manage client segmentation, data quality, tool support, and performance reporting to turn client data into effective outreach and improve store engagement.

The role requires hands-on Salesforce experience and strong data skills, with up to 20% travel and collaboration across regions and functions to drive campaigns and client