Global Critical Response Leader

Bumble; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Insurance: Medical/dental/vision

Unlimited PTO

Life and disability insurance

401k with company match

Wellness benefit

Parental leave

Premium App Access

Job summary

Bumble is seeking a Senior Manager, Global Critical Response to lead a global team handling high-stakes safety cases. You’ll set strategy, ensure operational readiness across time zones, and collaborate with Policy, Legal, Product, Engineering and Partnerships to resolve complex incidents with care and precision.

You will drive improvements in investigations, decision frameworks and threat analytics while championing responsible AI for operational insight, always prioritizing human oversight and

Qualifications

• Experience in global trust & safety, investigations or critical incident response.
• Proven ability to lead diverse teams across regions/time zones.
• Strong escalation management and process design skills.

Responsibilities

• Own strategy and performance of the global Critical Response function.
• Lead a globally distributed team with inclusive culture and coverage.
• Evolve investigation processes, escalation pathways and quality standards.
• Serve as senior escalation point for complex incidents across multiple functions.
• Develop measures of operational health using risk analytics and trends.
• Partner with Product/Engineering to improve tools for investigations.
• Foster external partnerships with law enforcement and government bodies.
• Establish continuous improvement and agile planning across the team.

Skills

Global safety leadership

Investigations

Crisis management

Stakeholder management

AI in safety

Education

Bachelor's degree or higher

Job description

Bumble is seeking a Senior Manager, Global Critical Response to lead a global team handling high-stakes safety cases. You’ll set strategy, ensure operational readiness across time zones, and collaborate with Policy, Legal, Product, Engineering and Partnerships to resolve complex incidents with care and precision.

You will drive improvements in investigations, decision frameworks and threat analytics while championing responsible AI for operational insight, always prioritizing human oversight and