Global Safety Response Lead

OpenAI; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

OpenAI seeks a Global Safety Response Operations Lead to manage a regional Safety Response team and contribute to high-risk casework. You will own regional outcomes, coordinate with Product, Policy, Legal, Investigations, and local partners, and ensure 24/7 readiness with on-call coverage.

Expect leadership, strategic impact, and hands-on investigations. You will balance speed, accuracy, and defensibility, driving continuous improvement in workflows and escalation paths while maintaining calm,

Qualifications

• 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
• 4+ years of direct people leadership or senior-level operational ownership.
• Experience applying AI tools and automation to improve workflows.
• Familiarity with trust and safety operations across content moderation, fraud, and risk frameworks.

Responsibilities

• Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement, and consistent decision quality.
• Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks.
• Handle and oversee the most complex and high-risk cases, serving as the first line of escalation and incident lead for your region.
• Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations.
• Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to execute safety outcomes and manage risk.
• Drive operational excellence and continuous improvement, improving workflows, tools, automation, and escalation paths.
• Identify emerging risks and trends, translating frontline insights into actionable recommendations for policy, product, or enforcement.

Skills

Trust & Safety

Risk Operations

Investigations

Fraud

Annotation

Platform integrity

Job description

OpenAI seeks a Global Safety Response Operations Lead to manage a regional Safety Response team and contribute to high-risk casework. You will own regional outcomes, coordinate with Product, Policy, Legal, Investigations, and local partners, and ensure 24/7 readiness with on-call coverage.

Expect leadership, strategic impact, and hands-on investigations. You will balance speed, accuracy, and defensibility, driving continuous improvement in workflows and escalation paths while maintaining calm,