Contractor Care Specialist

Staffmark Group; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Staffmark Group in Chicago is seeking a Contractor Care Specialist to enhance the experience of contractors through care, onboarding, compliance, and payroll support, leveraging technology to improve efficiency.

You will work with suppliers, contractors, and internal teams to ensure a positive, compliant environment and provide guidance to contractors throughout engagements. This role requires strong communication, attention to detail, and the ability to manage multiple systems.

Qualifications

• 3–5 years of experience in staffing, customer service, or HR.
• Bilingual Spanish preferred but not required.
• Strong written and oral communication skills.
• Detail-oriented with ability to multitask across multiple systems.

Responsibilities

• Assist contractors with new hire paperwork, pay stubs, and platform questions.
• Monitor compliance with contractor care standards via reports and feedback.
• Audit contractor files and supplier records.
• Respond to payroll inquiries and address talent concerns.
• Maintain talent files and assignment data.
• Support program implementations and participate in projects.
• Provide administrative support for projects.
• Perform other tasks to support organizational objectives.

Skills

Attention to detail

Multitasking

Written communication

Oral communication

Time management

Microsoft Word

Microsoft Excel

PowerPoint

Organizational skills

Bilingual Spanish

Tools

Microsoft Office

Job description

Job Summary

We are currently hiring a Contractor Care Specialist for our Total Talent Team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to enhance the experience of contractors within our organization. This role focuses on contractor care, onboarding, compliance, and payroll support while leveraging technology to enhance efficiency. The specialist will collaborate with suppliers, contractors, and internal teams to foster a positive and compliant contractor environment. This role is pivotal in ensuring that contractors within our programs receive comprehensive support and guidance, leading to a positive and productive engagement

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Assist contractors with new hire paperwork, pay stubs, and employment platform‑related questions.
• Monitor compliance with contractor care standards through reporting and feedback collection.
• Assist in auditing contractor personnel files and supplier records.
• Respond to payroll inquiries, address talent complaints, and elevate concerns when necessary.
• Maintain and update talent files and assignment data.
• Support program implementations and participate in operational projects as assigned.
• Provide administrative support for assigned projects based on the program’s needs.
• Perform other related tasks as needed to support organizational objectives.

Competencies

Competencies we value for this role include: Ethical conduct, be detail-oriented, the ability to multitask with the ability to maneuver multiple systems at the same time, have excellent written and oral communication skills, strong time management, a passion for continuous improvement, intermediate skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. We also desire 3-5 years of similar experience in staffing, customer service, or human resources and strongly prefer someone who is bilingual, Spanish speaking, but not required.

Culture

The Staffmark Group experience is more than just a job:

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award‑winning teamwork. We have earned industry‑leading recognition, such as ClearlyRated’s Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, diverse work environment is critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best at work when you are challenged, inspired, and have fun? Us too! That is why the tenure of our internal staff is well‑above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.