Global Commercial Data & Insights Leader

Qnity Electronics, Inc.; Wilmington (DE); On-site; USD 120,000 - 210,000; Full time

Job summary

Qnity Electronics, Inc.はデータガバナンスと商業レポーティングを強化するジョブを募集します。顧客定義・セグメンテーションの設計と運用、データ品質の監視、AI準備データの整備などに携わります。グローバル規模の組織で、SalesforceやSAP MDGを活用した統合アプローチが求められます。

強力なリーダーシップと横断部門との協働能力を持つ方を歓迎します。変革推進と高品質なデータ駆動意思決定をリードしてください。

Qualifications

• 深いB2B顧客データガバナンス経験を有すること。
• SAP MDG、Salesforceアカウント/機会モデルの実務知識を有すること。
• SAP-CRM連携パターンの理解と適用ができること。

Responsibilities

• 顧客定義とセグメンテーションの統合ガバナンスを推進する。
• マスターデータ定義の整合性と品質を維持する。
• 商業レポーティングの戦略・実行を主導する。
• AI実装に向けたデータ基盤とガバナンス体制を整備する。
• 組織全体の変革と採用・適用の促進を行う。

Skills

データガバナンス

SAP MDG

Salesforce

CRM統合

Job description

先端エレクトロニクスの世界で、次の飛躍 ‘Next Leap’ を実現しませんか？

急速に変化するテクノロジーとコネクティビティの分野で、成功への原動力となる課題解決に挑戦しませんか？あなたの発想力、熱意、そして問題解決力で、エレクトロニクスのさらなる飛躍を形にしましょう。

Qnityは、先端エレクトロニクスやハイテク産業向けの材料・ソリューションを提供するグローバルリーダーです。しかし、私たちの強みは製品だけではありません。新しい可能性に挑戦し続け、常にチャレンジを楽しむ結束力のある仲間が集まっています。すべてのメンバーが、最先端技術の実現に貢献しています。

Qnityは、未来を見据えて挑戦する人、既成概念を打ち破る人、そして多様な視点を歓迎します。なぜなら、私たちは世界の進歩を加速させる重要な役割を担っているからです。Qnityで、あなたのキャリアをスタートさせる、または次のステージへ進めるチャンスを見つけてください。

Key Responsibilities

1. Customer Definitions & Customer 360 Strategy

• Own the enterprise strategy for how the company defines and views its customers across transactional relationships and hierarchical structures. Articulate what each dimension means, its business relevance, and how it should inform commercial decisions.
• Own customer profile definitions, including transacting type (direct, distributor, and other sell-to classifications), parent entities, customer groups such as OEM, and other elements needed for effective customer management. Ensure each is clearly defined and correctly positioned within the overall taxonomy.
• Own the customer segmentation framework and assignment process, ensuring classifications use clear criteria, are applied consistently, and remain accurate as customer relationships evolve.
• Establish governance policies, decision rights, and escalation paths for customer definitions and segmentation.
• Maintain and prioritize a multi-year commercial data and insights roadmap that aligns business strategy, governance, reporting investments, and technology capabilities.

2. Customer Data Standards & Data Quality

• Serve as business owner for customer data standards across commercial systems, ensuring consistent application of account hierarchies, segmentation, classifications, and governance policies.
• Ensure customer profile elements are accurately embedded and consistently applied across SAP, Salesforce, and other relevant systems in partnership with system owners and data custodians.
• Maintain alignment across systems and resolve profile-related conflicts that could undermine data integrity or reporting accuracy.
• Establish ongoing measurement of customer profile data quality, including quality dimensions, thresholds, KPIs, and monitoring and reporting mechanisms.

3. Customer & Commercial Reporting

• Serve as the primary commercial representative for strategic customer reporting and insight initiatives across the enterprise.
• Identify needs for new or revised customer and commercial reports and align reporting investments with business strategy and enterprise objectives.
• Ensure customer definitions are reflected correctly in reports and dashboards, working with Commercial Analytics and IT.
• Lead or co‑lead the Commercial Reporting Governing Body, ensuring reports are built, certified, maintained in a streamlined repository, and retired when appropriate.
• Structure and maintain customer profile elements to support growth analysis, market opportunity assessment, and advanced commercial analytics.

4. Governance Leadership, Value Realization & AI Enablement

• Lead or co‑lead the Customer Data Excellence initiative, contributing customer data governance and commercial insight expertise to cross‑functional workstreams and program planning.
• Prioritize Customer Data Excellence initiative activities and deliverables against the use cases defined in the program roadmap.
• Lead or co‑lead the Commercial Data Governance Council to align customer definitions, commercial KPIs, data standards, issue resolution, and strategic data investments.
• Partner with business leaders to establish and track value realization metrics for customer data, reporting, and analytics investments, including growth, customer engagement, sales productivity, forecast accuracy, and decision quality.
• Ensure customer profile data is AI‑ready, with governed and certified definitions, documented lineage, and a trustworthy foundation for commercial AI and advanced analytics.
• Partner with Commercial Excellence, Analytics, and IT to prioritize AI and advanced analytics opportunities enabled by trusted customer data.

5. Adoption, Change Management & Enablement

• Drive adoption of customer data standards and reporting solutions through stakeholder engagement, education, communication, and change management.
• Partner with business units and functions to reinforce proper use of and sustained compliance with defined standards.
• Build shared understanding of customer definitions and commercial KPIs across Sales, Finance, Customer Experience, IT, and Analytics.

What We’re Looking For

• Deep B2B customer and master data governance experience, including working knowledge of SAP MDG, Salesforce account and opportunity models, and SAP‑to‑CRM integration patterns.
• Channel fluency across direct, distribution, parent entity, OEM, and end‑user models, with the ability to translate complex channel structures into clear data definitions and hierarchy rules.
• Track record of defining and certifying trusted KPIs, setting data quality standards and service levels, and standing up ongoing measurement practices.
• Proven ability to translate senior leaders’ decision‑making needs into prioritized reporting requirements and an enterprise reporting roadmap built around business value.
• Strong cross‑functional influence, with the ability to uphold enterprise data and reporting rules across Sales, Finance, Customer Experience, IT, and Analytics without direct authority.
• Experience within a formal data‑governance framework, including leading or co‑leading governance forums and resolving definitional conflicts.
• Working understanding of what makes data AI‑ready: governed definitions, clean hierarchies, and documented lineage.
• Experience establishing value realization measures for data and analytics investments, with change management capability in a global commercial organization.

Success Measures

• Increased use of customer and commercial insight in business decision‑making.
• Reduction in duplicate or conflicting customer records.
• Harmonized customer and commercial KPI definitions across the businesses.
• Measurable improvement in customer profile data quality against defined thresholds.
• Higher adoption of enterprise reporting solutions.
• Standardized customer hierarchies and segmentation in Salesforce.
• Reduced duplication of reporting effort.
• Improved visibility into revenue, margin, pipeline, customer, and commercial performance drivers.
• Improved forecast accuracy enabled by trusted customer data.
• Strong alignment between business priorities, reporting investments, and analytics delivery.
• Faster conversion of business questions into actionable insights and decisions.
• Quantified business value generated from data and reporting initiatives.
• Successful deployment of commercial AI use cases.

#LI‑RS1

Qnityは雇用機会の均等を重視しています。応募者は、人種、肌の色、宗教、信条、性別、性的指向、ジェンダー アイデンティティ、婚姻状況、出身国、年齢、退役軍人のステータス、身体障害、またはその他の保護の対象となるクラスに関係なく選考されます。ポジションの検索または応募のために合理的配慮が必要な場合は、当社の Accessibility Page（アクセシビリティ ページ）にある連絡先情報をご確認ください http://www.qnityelectronics/accessibility.html

Qnityは包括的な給与および福利厚生のパッケージを提供しています。詳しくは、報酬と福利厚生のページをご確認ください https://careers.qnityelectronics.com/jp/ja/compensation-and-benefits-final

私たちは採用プロセスを向上させるために人工知能（AI）を使用しています。