Global CNC Service & Technical Advisor

EMAG Group; Farmington Hills (MI); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Medical, dental, and vision coverage $

Descrizione del lavoro

EMAG Group in Michigan seeks a seasoned Service Engineer/Technician to support precision machining equipment. You will triage technical issues, advise on diagnostics, coordinate field service activities, quotes, and just-in-time parts shipments across global teams.

You'll interact with service coordinators, engineering, and customers while tracking travel, hours, and invoicing accuracy. Strong problem solving and ISO awareness are prized in a fast-paced environment.

Competenze

• 5-10 years of experience as a Service Engineer/Technician in machine building.
• Proficiency with Microsoft Office (intermediate level).
• Hands-on familiarity with FANUC and/or Siemens controls.
• SAP exposure is advantageous.
• German language skills are a plus.

Mansioni

• Serve as a primary technical advisor to end customers, field service engineers, customer service, and global technology teams.
• Act as liaison between EMAG Group and customer-facing teams to ensure smooth information flow.
• Develop cost estimates based on scope, machine condition, and consultation with engineers/customers.
• Plan and coordinate service tasks, quotations, visit schedules, and follow-up reports for prompt issue resolution.
• Procure, ship, and track parts and tooling with just-in-time efficiency for field operations.
• Resolve scheduling conflicts, pricing questions, and invoicing discrepancies.

Conoscenze

Service engineering

MS Office

FANUC controls

Siemens controls

SAP exposure

German language

Strumenti

SAP

Descrizione del lavoro

EMAG Group in Michigan seeks a seasoned Service Engineer/Technician to support precision machining equipment. You will triage technical issues, advise on diagnostics, coordinate field service activities, quotes, and just-in-time parts shipments across global teams.

You'll interact with service coordinators, engineering, and customers while tracking travel, hours, and invoicing accuracy. Strong problem solving and ISO awareness are prized in a fast-paced environment.