CNC Aftermarket Service Technical Advisor

EMAG - USA; Farmington Hills (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) match

No employee premium for medical/dental

Job summary

EMAG - USA is seeking a seasoned Service Engineer/Technician to support precision machinery. You will diagnose complex issues, advise on diagnostics, and coordinate dispatches, quotes, and parts shipments with field engineers and service coordinators worldwide.

You’ll interface with customer service, after-sales, and technology teams, develop cost estimates with engineers, plan service tasks, and ensure accurate invoicing and timely reports, while championing continuous improvement and effective

Qualifications

• 5–10 years as a Service Engineer/Technician in machine building.
• Hands-on familiarity with FANUC and/or Siemens controls.
• Proficiency with Microsoft Office (intermediate level).
• SAP exposure is advantageous.
• German language skills are a plus.

Responsibilities

• Serve as a primary technical advisor to end customers, field service engineers, customer service, and global technology teams.
• Act as the liaison between EMAG Group and customer-facing teams, ensuring smooth information flow.
• Develop cost estimates based on scope, machine condition, and consultation with engineers/customers.
• Plan and coordinate service tasks, quotations, visit schedules, and follow-up reports for prompt issue resolution.
• Procure, ship, and track parts and tooling with just-in-time efficiency for field operations.
• Resolve scheduling conflicts, pricing questions, reporting gaps, invoice discrepancies, and related disputes.
• Champion continuous improvement within the service team to meet evolving customer and business goals.
• Track technician travel/work time and manage related documentation.
• Handle department invoicing and filing; take on additional assignments as needed.

Skills

Microsoft Office

FANUC/Siemens controls

SAP exposure

German language skills

Tools

SAP

Job description

Join EMAG and Shape the Future of Precision ManufacturingAt EMAG Group, your growth fuels our innovation. Expect meaningful challenges, global collaboration, and tailored development paths—plus competitive benefits, including a strong 401(k) match and a $0 employee premium for medical, dental, and vision coverage.A Day in This RoleStart your day reviewing overnight service requests from customers and field engineers. You’ll triage technical issues, advise on diagnostics for EMAG or comparable machine tools, and coordinate the next steps—whether that’s dispatching a field technician, preparing a quote, or arranging just-in-time parts shipment. Throughout the day, you’ll interface with service coordinators, after-sales, and technology teams worldwide, track technician travel and work hours, and ensure invoices and reports are accurate and timely. By evening, you’ve turned complex problems into clear action plans—and strengthened customer relationships along the way.What You’ll OwnServe as a primary technical advisor to end customers, field service engineers, customer service, and global technology teamsAct as the liaison between EMAG Group and customer-facing teams, ensuring smooth information flowDevelop cost estimates based on scope, machine condition, and consultation with engineers/customersPlan and coordinate service tasks, quotations, visit schedules, and follow-up reports for prompt issue resolutionProcure, ship, and track parts and tooling with just-in-time efficiency for field operationsResolve scheduling conflicts, pricing questions, reporting gaps, invoice discrepancies, and related disputesChampion continuous improvement within the service team to meet evolving customer and business goalsTrack technician travel/work time and manage related documentationHandle department invoicing and filing; take on additional assignments as neededExperience & Background5–10 years as a Service Engineer/Technician in machine buildingProficiency with Microsoft Office (intermediate level)Hands-on familiarity with FANUC and/or Siemens controlsSAP exposure is advantageousGerman language skills are a plusCore StrengthsExceptionally organized; able to juggle priorities in a fast-paced settingCalm under pressure; consistently professional and emotionally matureSkilled at translating complex technical issues for non-technical stakeholdersFriendly, dependable, and trustworthy collaboratorTeam-oriented, self-directed, patient, energetic, and adaptableWorking knowledge of ISO 9001/14001 frameworksProficiencies We ValueDiagnosing equipment faults and root-cause troubleshootingMechanical problem-solving on precision machineryRepairing and overhauling CNC equipmentInstalling and commissioning CNC machinesReading and applying Manufacturing Instructions (MI)Troubleshooting industrial automation systemsCustomer-oriented service deliveryMaintenance and repair best practicesPreparedness for field service demandsEquipment diagnostics and test methodologiesSystematic troubleshooting of CNC machinesComfort with basic computer usage and documentationMachines & TechnologiesVMCs: 3–4 axis and 5+ axis machining centersCNC lathes: 2–4 axis and 5+ axis platformsCNC laser cutting systemsCNC routersWork Environment & Physical ExpectationsFrequent standing, walking, sitting, reaching, climbing/balancing, stooping/kneeling; manual dexterity and clear verbal communicationOccasional lifting/moving of up to 40 lbsClose/distance vision, depth perception, and focus adjustment requiredManufacturing sites may be noisy; hearing protection could be necessary at timesMultitasking against deadlines; occasional overtime (weekdays, weekends, or holidays) as workload dictatesPrimarily office-based with travel to customer facilities as needed; conditions vary by sitePhysical/Mental/Environmental DemandsThe characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.