Senior Consultant - Clinical Operations (Remote)

Veeva Systems; Madison (WI); Remote; USD 80,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

A leading life sciences software provider is seeking an experienced Senior Consultant for Clinical Operations to implement solutions that enhance clinical trial efficiency. Successful candidates will have over 8 years of experience in life sciences, strong stakeholder management skills, and a track record of leading software implementations. This remote role offers a competitive salary package ranging from $80,000 to $200,000 based on experience.

Qualifications

• 8+ years of experience in Pharmaceutical, Biotechnology, or Healthcare.
• Direct system implementation experience in relevant fields.
• Experience in delivering workshop material and training.

Responsibilities

• Lead implementation of eTMF, CTMS, and related solutions.
• Manage software implementation projects throughout their lifecycle.
• Guide customers to ensure successful implementations.

Skills

Leading software implementations

Stakeholder management

Consulting experience

Life sciences compliance knowledge

Education

Life science or related degree

Tools

Document Management systems

CTMS

eTMF

SharePoint

Job description

Senior Consultant - Clinical Operations (Remote)

Join to apply for the Senior Consultant - Clinical Operations (Remote) role at Veeva Systems.

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest‑growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

The Role

Veeva Systems, the leader in Industry Cloud for Life Sciences, is hiring for our Clinical Operations Professional Services team to help implement solutions that will drive efficiency and speed in Clinical Trials. As a Senior Consultant, team members will implement the Clinical Operations suite of applications. Candidates with consulting experience leading the design and roll‑out of innovative software solutions in the Life Sciences or Healthcare space will thrive in this role.

Opportunities are available within the United States for this remote position, with a strong preference for Eastern or Central Time Zone. Qualified U.S.‑based candidates are encouraged to apply.

What You’ll Do

• Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments solutions to support clinical trial data and content management needs at the world’s largest pharmaceutical companies to emerging biotechs to Academic Research Centers.
• Manage software implementation projects and customers during the implementation’s lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go‑live activities.
• Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Think critically about business requirements to ensure the solution reflects business requirements and focuses on customer success and adoption.
• Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
• Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
• Collaborate cross‑functionally with Product, Strategy, Sales, and other teams across the company.
• Ensure customer success from beginning to end of the engagement life cycle.

Requirements

• 8+ years of experience working with or for organizations in Pharmaceutical, Biotechnology, Healthcare, and/or Medical Device and Diagnostics with knowledge of document and data control and storage.
• Direct system implementation experience either as a consultant, business or IT representative for at least one of the following systems: Document Management (Documentum, OpenText, Sharepoint), CTMS, TMF, Study Startup, or eReg/ISF.
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• Proven track record leading high‑impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Knowledgeable in life sciences compliance and computer systems validation requirements.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
• Typical travel is 25% but can be up to 50%.

Nice to Have

• Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio‑Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies.
• Life science, computer science, or related degree.
• SaaS/Cloud experience including knowledge of systems validation.
• Experience in service delivery management and/or systems implementation.

Perks & Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

• Base pay: $80,000 - $200,000.
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].