Global Client Success Manager (EN/ES/PT)

LexisNexis Risk Solutions; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Customer Success Manager to deliver engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

You will work with account managers to ensure exceptional client experiences and identify opportunities across the customer journey, traveling as needed to engage customers and represent ICIS at events.

Qualifications

• Client-facing experience in Customer Success, Account Management, or a related role.
• Strong verbal and written communication skills with the ability to influence stakeholders.
• Proactive and self-directed, with the ability to own and manage multiple priorities.

Responsibilities

• Proactively help customers achieve their business outcomes by understanding their models and engaging in value-based conversations.
• Collaborate with account managers to improve retention, satisfaction, and product adoption.
• Develop understanding of assigned accounts and identify engagement opportunities across functions.
• Establish and maintain relationships with client contacts and identify whitespace and growth opportunities.
• Use data and insights to drive engagements and monitor impact on customer outcomes.
• Build stakeholder maps, personas, and workflows; coordinate with internal/external stakeholders for outcomes.
• Gather feedback and create value statements and testimonials with trusted relationships.
• Travel to visit customers or represent ICIS at events when required.

Skills

Fluent English

Fluent Portuguese

Fluent Spanish

Client-facing experience

Salesforce

Outlook

Excel

PowerPoint

Teams

Tools

Salesforce

Outlook

Excel

PowerPoint

Teams

Job description

ICIS is seeking a Customer Success Manager to deliver engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

You will work with account managers to ensure exceptional client experiences and identify opportunities across the customer journey, traveling as needed to engage customers and represent ICIS at events.