Global Multilingual Customer Success Manager

RELX Inc.; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS, part of RELX Inc., is seeking a Customer Success Manager to deliver the customer engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

In this role, you will map stakeholders, drive data-driven engagements, identify growth opportunities, and represent ICIS at events when required.

Qualifications

• Fluent English, Portuguese, and Spanish.
• Client-facing experience in Customer Success, Account Management, or a related role.
• Strong verbal and written communication, with ability to influence stakeholders and build relationships across global teams.
• Strong time management, project management, problem-solving, prioritization, and multitasking skills.
• Proactive and self-directed, able to take ownership and work with minimal supervision.
• Experience using Microsoft Office Suite; Salesforce is a plus.
• Curious, adaptable and focused on delivering a world-class customer experience.

Responsibilities

• Proactively help customers achieve their desired outcomes by understanding their business models and acting as a trusted connection between customers and ICIS.
• Collaborate with account managers to ensure an excellent client experience, focusing on retention, satisfaction, and product adoption.
• Develop a comprehensive understanding of assigned accounts, identify engagement opportunities, and coordinate cross-functionally to ensure value-driven engagements.
• Establish and maintain strong relationships with client contacts, deliver engagements, and identify whitespace and growth opportunities.
• Use data and insights to drive engagements, monitor their impact on customer outcomes, and support continuous improvement.
• Build stakeholder maps, identify customer personas, understand workflows, and coordinate with internal and external stakeholders to deliver outcomes.
• Gather and share customer feedback, developing value statements and testimonials by delivering additional value.
• Travel to visit customers or represent ICIS at events when required, per travel guidelines.

Skills

Fluent English

Portuguese

Spanish

Job description

ICIS, part of RELX Inc., is seeking a Customer Success Manager to deliver the customer engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

In this role, you will map stakeholders, drive data-driven engagements, identify growth opportunities, and represent ICIS at events when required.