Global Client Success Executive, HCM & Retention

Automatic Data Processing, Inc.; Augusta (GA); On-site; USD 69,000 - 129,000; Full time

Job summary

ADP is seeking a Client Success Executive for Lyric HCM to lead a portfolio of large, complex global client accounts and drive outcomes across the client journey. You will define and implement Launch Readiness for Lyric HCM deployments, align with stakeholders, and manage risk and renewal opportunities to deliver long-term value for ADP and clients.

The role requires strong relationship-building, contract negotiation insight, and ability to advocate for mutual outcomes, with travel as needed

Qualifications

• Experience managing large, global client accounts.
• Experience with HCM solutions or ADP products is a plus.
• Willingness to travel to support clients across regions.

Responsibilities

• Develop and operationalize a Client Success plan with client stakeholders.
• Drive client satisfaction and retention through executive reviews and ROI measurements.
• Coordinate renewal and expansion opportunities with internal teams.

Skills

Client success management

Executive presentations

Analytics

Travel required

Education

College degree preferred

Job description

ADP is seeking a Client Success Executive for Lyric HCM to lead a portfolio of large, complex global client accounts and drive outcomes across the client journey. You will define and implement Launch Readiness for Lyric HCM deployments, align with stakeholders, and manage risk and renewal opportunities to deliver long-term value for ADP and clients.

The role requires strong relationship-building, contract negotiation insight, and ability to advocate for mutual outcomes, with travel as needed