Global Client Services Lead

idr; New York (NY); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive Base Salary

Bonus

Healthcare

401k

Wellness Stipend

Professional Development

Vacation & Sick Pay

Job summary

IDR is seeking a Client Services Manager to join our U.S. team in New York. You will be the primary contact for assigned client accounts, coordinate multiple projects, schedule consultations, and collaborate with internal teams to ensure seamless execution.

We value strong communication, detail orientation, and the ability to thrive in a fast-paced B2B environment. We offer competitive base salary, bonus, healthcare, 401k, wellness stipend, and professional development opportunities.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Healthcare Administration, Project Management, Communications, or a related field.
• 3+ years of professional experience in client services, customer success, account management, project coordination, or another client-facing role.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and multitasking skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• High attention to detail and commitment to handling confidential information.
• Must be legally authorized to work in the United States without current or future employment sponsorship.

Responsibilities

• Serving as the primary point of contact for assigned client accounts.
• Coordinating multiple client projects from initiation through completion.
• Scheduling and managing consultations between clients and industry experts.
• Partnering with internal Operations teams to ensure seamless project execution.
• Providing proactive project updates and managing client expectations.
• Performing quality reviews before deliverables are shared with clients.
• Supporting account growth through exceptional client service.
• Maintaining accurate project and CRM records.
• Developing knowledge of the industries we support, including healthcare, life sciences, consulting, financial services, and other B2B sectors.
• Adhering to all information security, confidentiality, and expert network compliance standards.

Skills

Client relationships

Communication skills

Organizational skills

CRM familiarity

Education

Bachelor's degree in Business/Related field

Tools

CRM platforms

Project management tools

Job description

IDR is seeking a Client Services Manager to join our U.S. team in New York. You will be the primary contact for assigned client accounts, coordinate multiple projects, schedule consultations, and collaborate with internal teams to ensure seamless execution.

We value strong communication, detail orientation, and the ability to thrive in a fast-paced B2B environment. We offer competitive base salary, bonus, healthcare, 401k, wellness stipend, and professional development opportunities.