Global Client Services Manager - Lead Teams & Growth

True North Insights; New York (NY); On-site; USD 86,000 - 110,000; Full time

Benefits offered by this job

Equity ownership

Accelerated career progression

Leadership training

Base NYC salary: $86k–$95k (Manager) /

Total compensation with bonuses &taxes

Comprehensive health benefits

401(k) with 3% match

Immigration support (H-1B)

Paid vacation & holidays

Commuting stipend

Job summary

True North Insights, a global expert network, seeks a Manager or Senior Manager in New York to lead client engagements and grow a high-performing team. You will coach associates, manage cross-functional collaborations, and drive growth with top management consulting firms and investors.

You will shape operations, improve processes, and partner with international teams to deliver high-impact insights and scalable solutions as the company expands globally.

Qualifications

• 1.5–5 years of experience within an expert network or primary research firm.
• Proven track record of delivering exceptional client service in a fast-paced, deadline-driven environment.
• Demonstrated ability to coach, mentor, and develop junior team members while driving accountability and performance.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple concurrent projects and competing priorities.
• Authorized to work in the United States; U.S. work authorization preferred.

Responsibilities

• Own a portfolio of strategic client relationships, ensuring exceptional service delivery while driving long-term account growth and client satisfaction.
• Lead, coach, and develop a high-performing team of associates, fostering a culture of accountability, collaboration, and continuous improvement.
• Be a cultural ambassador for True North Insights, leading by example with a competitive mindset, relentless drive, and commitment to winning.
• Partner directly with leading management consulting firms, institutional investors, and healthcare & life sciences organizations to execute complex, time-sensitive research engagements.
• Identify, recruit, and engage senior industry experts to deliver high-quality insights across a broad range of industries and business topics.
• Monitor team performance, coaching against key metrics and ensuring individual and team goals are consistently achieved.

Skills

Client relationship management

People leadership

Team coaching

Project oversight

Business development

Communication skills

English fluency

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree

Job description

True North Insights, a global expert network, seeks a Manager or Senior Manager in New York to lead client engagements and grow a high-performing team. You will coach associates, manage cross-functional collaborations, and drive growth with top management consulting firms and investors.

You will shape operations, improve processes, and partner with international teams to deliver high-impact insights and scalable solutions as the company expands globally.