Client Services Associate - PR

idr; San Juan (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

IDR is seeking a Client Services Associate to join our global team. You will manage client projects, connect clients with the right experts, and ensure seamless interactions across time zones and industries.

In this fast-moving role, you will build strong relationships, learn our commercial considerations, and grow your career by solving new challenges with diverse clients and teams worldwide.

Qualifications

• Education: Bachelor's degree.
• Experience: 2+ years in client services, account management, or project management.
• Preferred skills: strong written and verbal communication in English, customer-facing experience, fast-paced adaptability, detail orientation, collaborative teamwork, creative problem solving.

Responsibilities

• Own your client relationships and be the go-to person for assigned clients.
• Coordinate multiple client projects from start to finish with timelines and priorities.
• Communicate with clients clearly, anticipate questions, manage expectations, and keep projects on track.
• Collaborate with Operations and Research to find solutions and troubleshoot issues.
• Coordinate conversations between clients and industry experts worldwide.
• Review expert submissions to ensure quality before delivery to the client.
• Identify opportunities to grow accounts and strengthen client relationships.
• Develop market knowledge to have smarter conversations with clients.

Skills

Client services

Account management

Project management

Communication

Relationship building

Commercial acumen

English proficiency

Attention to detail

Education

Bachelor's degree

Job description

About IDR:
Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide.
The Role:

Are you someone who loves working with people, moves fast, and enjoys figuring things out?

We're looking for a Client Services Associate to join IDR and become a trusted partner to our clients. You'll be at the center of the action—managing client projects, connecting them with the right experts, collaborating with teams across the globe, and making sure every interaction with IDR feels seamless.

This isn't a role where you'll spend your day doing the same thing over and over. You'll work across different industries, solve new challenges every day, build relationships with clients, and quickly develop commercial and business skills that can take your career in multiple directions.

If you're curious, organized, comfortable communicating with different personalities, and excited by a fast-moving environment, you'll probably enjoy it here.

What You'll Do:

Own your client relationships.
Become the go-to person for your assigned clients, understand how they like to work, and build relationships that go beyond individual projects.

Keep projects moving.
Coordinate multiple client projects from start to finish, keeping timelines, priorities, and communication on track.

Communicate like a pro.
Keep clients updated, anticipate questions, manage expectations, and make sure they always know where their projects stand.

Connect the dots internally.
Partner closely with our Operations and Research teams to find solutions, answer questions, and troubleshoot when something doesn't go according to plan.

Bring people together.
Coordinate and schedule conversations between clients and industry experts around the world.

Be the quality check.
Review expert submissions before they reach the client and make sure what we deliver meets the standard we expect at IDR.

Help grow your accounts.
As you get to know your clients, you'll identify opportunities to strengthen relationships, increase engagement, and grow key accounts.

Become commercially savvy.
Learn how our clients and industries operate, understand the competitive landscape, and develop the market knowledge to have smarter conversations with clients.

What You'll Gain

This role gives you exposure to clients, industries, and professionals around the world while building skills in client management, project execution, communication, problem-solving, and commercial strategy.

You won't just be supporting projects—you'll be trusted with relationships, given ownership, and encouraged to grow with them.

If you're looking for a role where you can learn fast, build real business relationships, and make an impact early in your career, we'd love to meet you.

Qualifications and Skills:

Education:
Bachelor's degree

Experience:
2+ year of experience in client services, account management, or project management.

Preferred Skills:
Strong written and verbal communication skills in English (mandatory).
Customer-facing experience.
Ability to adapt to a fast-paced environment and work independently.
Attention to detail with the ability to quickly identify issues.
Open to collaboration, bringing your best to team efforts.
Creative thinker with the ability to take a non-traditional approach when solving problems.

Work Authorization:
Authorization to work in the United States or Puerto Rico is preferred, as IDR is currently unable to sponsor employment visas.

EEO & Compliance Statement:
We are an Equal Employment Opportunity Employer. All applicants must be legally authorized to work in the U.S. or Puerto Rico, and our teams follow expert-network compliance standards to prevent unauthorized disclosure or insider information. Americans with Disabilities Act.

ADA Statement:
IDR provides reasonable accommodations to individuals with disabilities in the application and interview process, in accordance with the Americans with Disabilities Act (ADA). If you require accommodation at any stage, please contact our HR team.