Global Client Services Coordinator

SGS; Fairfield (NJ); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance

401(k) with company match

Tuition reimbursement program

Online training

Job summary

SGS is a global leader in inspection, verification, testing and certification services. The role coordinates SGS services locally and globally, with a schedule from Wednesday to Sunday 8:00am-5:00pm.

Responsibilities include order reception, documentation, system entry, and communication of delays to sales and client teams, plus invoicing coordination and client reporting. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Associate’s degree in science preferred.
• Two+ years of administrative or operational experience.
• Proficient in Microsoft Word, Excel and Outlook.
• Working in a laboratory environment a plus.

Responsibilities

• Receive orders from clients, sales and account management teams for local and global operations.
• Ensure proper documentation and order processing.
• Open orders in systems.
• Notify teams of service delivery delays.
• Escalate non-routine orders or inquiries to Client Service Team Management Lead.
• Coordinate invoicing with invoicing team.
• Send reports to clients.
• Maintain job folders and filing.
• Perform collection efforts to meet DSO targets.

Skills

Team collaboration

Detail oriented

Communication skills

Education

High school diploma or GED

Associate’s degree in science

Tools

MS Office (Word, Excel, Outlook)

Job description

SGS is a global leader in inspection, verification, testing and certification services. The role coordinates SGS services locally and globally, with a schedule from Wednesday to Sunday 8:00am-5:00pm.

Responsibilities include order reception, documentation, system entry, and communication of delays to sales and client teams, plus invoicing coordination and client reporting. Strong organizational and communication skills are essential.