Global Client Operations Manager

Initiative; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Flex spending

Life insurance

Disability coverage

Employee discount program

Employee stock purchase program

Paid family benefits

Job summary

Initiative, a Mediabrands agency, is seeking a Manager of Operations to support the rollout and management of global projects for the US and international markets. You will coordinate with local markets and the Mediabrands network, and work with analytics, planning, and investment teams using advanced Excel for data tasks.

You will help document processes, improve workflows, and manage education sessions while ensuring compliance and efficient operational practices across multiple partners and

Qualifications

• Foundational knowledge of planning & investment processes – trafficking, billing, competitive, etc.
• Strong Excel experience
• Process oriented, operationally minded

Responsibilities

• Coordination with global team, and local markets, as needed
• Ongoing, consistent support to ensure compliance of processes, within set rules, and proper use of systems on a Global level
• Budget/finance management (via Media Tools) – facilitation of spend/impression reporting, flowchart issuances, audit deliverables, Orion savings, etc.
• Reporting, Q/A hygiene process – connection point between analytics, planning, and investment teams to ensure seamless data review/pass, launch Q/A and data hygiene processes
• Process documentation and operational enhancements – more formally document processes, create templates, and identify opportunities for operational improvements
• Coordination of education sessions, enterprise level thought leadership and POVs
• Competitive – coordinate and manage annual schedule of deliverables; ensure team is meeting deadlines
• Agency relations – collaborate with agency partners to continuously improve ways of working
• Help coordinate and manage day to day relationships with external partners (client + external agencies) and integrated internal teams across all SBUs
• Management/ownership of key global process documents (recruitment trackers, weekly status, etc)

Skills

Planning & investment processes

Excel proficiency

Process orientation

Job description

Initiative, a Mediabrands agency, is seeking a Manager of Operations to support the rollout and management of global projects for the US and international markets. You will coordinate with local markets and the Mediabrands network, and work with analytics, planning, and investment teams using advanced Excel for data tasks.

You will help document processes, improve workflows, and manage education sessions while ensuring compliance and efficient operational practices across multiple partners and