Global Client Experience & Enablement Specialist

Flipp; United States; Remoto; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first environment

Opportunities to grow and develop

Inclusive, collaborative culture

Descrizione del lavoro

Flipp is seeking a Specialist, Client Experience & Enablement to own strategic health, technical execution, and operational performance for enterprise accounts. This remote-first role partners with senior client champions to safeguard revenue and accelerate product monetization across global markets.

You will manage complex, multi-banner portfolios, optimize onboarding, and collaborate with Sales, Engineering, and Product to deliver measurable value and superior client satisfaction.

Competenze

• 1-3 years of experience coordinating projects.
• 1-3 years of experience working with clients/customer service and building relationships.

Mansioni

• Multi-Banner Portfolio Architecture management for national accounts across banner rules and regional behavior.
• SLA acceleration and process optimization to reduce domestic lead times from 5 days to 1–4 days.
• Beta product deployment and innovation testing with high-value clients.
• Value creation by protecting and growing top revenue accounts through QA and optimization.
• Global onboarding and forecast management for net-new retailers and campaigns.

Conoscenze

Project coordination

Client relationship management

Descrizione del lavoro

Flipp is seeking a Specialist, Client Experience & Enablement to own strategic health, technical execution, and operational performance for enterprise accounts. This remote-first role partners with senior client champions to safeguard revenue and accelerate product monetization across global markets.

You will manage complex, multi-banner portfolios, optimize onboarding, and collaborate with Sales, Engineering, and Product to deliver measurable value and superior client satisfaction.