Global Channel Billing & Payments Leader

Fireworks; San Mateo (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Fireworks is seeking a Global Channel Billing and Payment Manager to own billing and receivables operations for usage-based customer business. This role sits at the intersection of Finance Operations, Product, Engineering, Data, and Revenue Accounting to ensure complete and accurate usage flows through billing and into accounts receivable and cash.

This position requires strong billing fundamentals, systems thinking, data analysis, and a passion for automation, with opportunities to collaborate

Qualifications

• 3–6+ years of experience in Billing Operations, Order-to-Cash, Finance Operations, Accounts Receivable, or a related function.
• Experience with usage-based, consumption-based, SaaS, cloud, infrastructure, API, or other high-volume billing models is strongly preferred.
• Strong analytical skills and comfort working with large or complex billing datasets.
• Ability to investigate discrepancies across multiple systems and identify root causes.
• Strong understanding of billing, AR, reconciliation, and financial control concepts.
• Experience with SOX controls or operating in a controlled financial environment is preferred.

Responsibilities

• Own operational billing processes for usage-based customers.
• Manage customer billing setup and ensure billing configurations, payment requirements, and account information are complete and accurate.
• Monitor the usage-to-bill lifecycle and help ensure customer usage is captured, rated, and billed completely and accurately.
• Perform usage-to-billing reconciliations and investigate discrepancies between source usage data and customer invoices.
• Monitor billing exceptions, failed billing events, unusual transactions, and other anomalies.
• Partner with Product, Engineering, Data, and Finance Systems teams to investigate and resolve systemic billing issues.
• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
• Investigate customer billing disputes and drive issues through timely resolution.
• Support month-end close, including billing completeness, AR reconciliations, usage reconciliations, and aging validation.
• Execute SOX and O2C controls and maintain appropriate documentation, evidence, and segregation of duties.
• Develop exception-based monitoring and controls that allow billing operations to scale without proportional increases in manual effort.
• Identify automation opportunities across usage validation, billing, collections, reconciliation, and reporting.
• Define and monitor operational metrics, including billing completeness, billing accuracy, failed billing, exception rates, aging, DSO, disputes, and unapplied cash.

Skills

Billing operations

Order-to-Cash

Accounts receivable

Data analysis

Automation mindset

Tools

ERP

CRM

Data/reporting tools

SQL

Job description

Fireworks is seeking a Global Channel Billing and Payment Manager to own billing and receivables operations for usage-based customer business. This role sits at the intersection of Finance Operations, Product, Engineering, Data, and Revenue Accounting to ensure complete and accurate usage flows through billing and into accounts receivable and cash.

This position requires strong billing fundamentals, systems thinking, data analysis, and a passion for automation, with opportunities to collaborate