Usage-Based Billing Operations Analyst

Fireworks; San Mateo (CA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Fireworks AI seeks a Billing Operations Analyst to own billing and receivables for a usage-based customer base. This role sits at the intersection of Finance Operations, Product, Engineering, Data, and Revenue Accounting to ensure complete and accurate usage-to-bill processing.

The ideal candidate combines strong billing fundamentals with systems thinking, data analysis, and a passion for automation. You will drive end-to-end O2C controls, support month-end close, and pursue scalable,

Competenze

• Experience with high-volume, usage-based billing models.
• Strong analytical skills and ability to work with large data sets.
• Experience with SOX controls or regulated finance environments preferred.
• Excellent communication across Finance and technical teams.
• Experience with ERP, billing, CRM, and data/reporting tools.

Mansioni

• Own operational billing processes for usage-based customers.
• Manage customer billing setup and ensure configurations, payment requirements, and account information are complete and accurate.
• Monitor the usage-to-bill lifecycle to ensure usage is captured, rated, and billed accurately.
• Perform usage-to-billing reconciliations and investigate discrepancies between source usage data and invoices.
• Monitor billing exceptions, failed billing events, unusual transactions, and other anomalies.
• Partner with Product, Engineering, Data, and Finance Systems teams to resolve systemic billing issues.
• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
• Investigate customer billing disputes and drive timely resolution.
• Support month-end close, including billing completeness, AR reconciliations, usage reconciliations, and aging validation.
• Execute SOX and O2C controls and maintain documentation, evidence, and segregation of duties.
• Develop exception-based monitoring and controls to scale billing operations.
• Identify automation opportunities across usage validation, billing, collections, reconciliation, and reporting.
• Define and monitor operational metrics, including billing completeness, accuracy, aging, disputes, and DSO.

Conoscenze

Billing analytics

SOX/compliance awareness

Cross-functional collaboration

Automation mindset

Data-driven decision making

SQL

Strumenti

ERP systems

Billing software

CRM platforms

Data reporting tools

Descrizione del lavoro

Fireworks AI seeks a Billing Operations Analyst to own billing and receivables for a usage-based customer base. This role sits at the intersection of Finance Operations, Product, Engineering, Data, and Revenue Accounting to ensure complete and accurate usage-to-bill processing.

The ideal candidate combines strong billing fundamentals with systems thinking, data analysis, and a passion for automation. You will drive end-to-end O2C controls, support month-end close, and pursue scalable,