Global Change & Adoption Leader

Prestige Cruise Services LLC; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in the United States seeks a Change and Adoption Manager to design and drive change management, communications, and adoption strategies for technology initiatives across the Global Technology Organization and broader enterprise.

You will collaborate with PMO, HR, and business stakeholders to deliver messaging, training, and adoption metrics that ensure successful transformations.

Qualifications

• 7+ years in change management, communications, or transformation roles.
• Experience supporting complex technology, digital, or process transformation initiatives.
• Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter).

Responsibilities

• Develop comprehensive change management strategies aligned with technology transformation goals.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Integrate change activities with program plans, PMO governance, and business operations.
• Create and deliver communication plans tailored to different audiences (executive, technology, frontline).
• Produce clear, empathetic, and action-oriented messaging to support adoption.
• Facilitate leadership alignment and messaging consistency across the enterprise.
• Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working.
• Partner with Learning & Development and product teams to ensure effective training delivery.
• Support communities of practice, champions networks, and user support structures.
• Define success metrics and adoption KPIs for technology initiatives.
• Monitor behavior change, adoption progress, and feedback loops.
• Recommend interventions to increase adoption and reduce resistance.
• Assess readiness to adopt new technologies and ways of working.
• Develop mitigation plans for resistance, capability gaps, or operational friction.
• Ensure business partners and technology teams are prepared for transition and sustainment.
• Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs.
• Provide guidance and coaching to program managers and leaders on effective change execution.
• Maintain consistent change standards, templates, and best practices across GTST.

Skills

Change management

Stakeholder engagement

Communication

Training & enablement

Analytics & KPIs

Leadership coaching

Cross-functional collaboration

Executive communication

Planning & execution

Empathy & people-focus

Education

Bachelor's Degree

Field: Communications, Business, Organizational Development

Job description

Norwegian Cruise Line Holdings Ltd. in the United States seeks a Change and Adoption Manager to design and drive change management, communications, and adoption strategies for technology initiatives across the Global Technology Organization and broader enterprise.

You will collaborate with PMO, HR, and business stakeholders to deliver messaging, training, and adoption metrics that ensure successful transformations.