Global Carrier Success & Partnerships Lead

Converge Insurance; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

401(k) with employer contributions

Flexible PTO

Job summary

Converge Insurance seeks a Customer Success / Carrier Relationship Manager to own strategic carrier-partner relationships, drive onboarding and platform adoption, and coordinate across underwriting, actuarial, engineering and distribution teams. This remote role supports global growth, with US West Coast hours preferred and occasional Australian meetings.

Candidates should bring 5+ years in insurance, strong communication, and a track record of relationship-driven success in cyber, specialty, or

Qualifications

• 5+ years experience in insurance (preferably cyber, specialty, or commercial P&C).
• Experience working with underwriting, distribution, broker relations, or carrier program operations.
• Demonstrated success in relationship-driven, customer-facing roles.
• Excellent communication, stakeholder management, problem-solving, and organizational skills.
• Ability to operate in a highly dynamic, fast-moving environment with competing priorities.
• Strong business judgment, professionalism, and executive-level presence.
• Exposure to InsurTech, digital underwriting, technology platforms, or automation workflows.

Responsibilities

• Serve as the primary relationship manager for our current and future carrier-partners, acting as a trusted advisor and strategic liaison.
• Understand carrier-partner needs, challenges, and integration requirements, ensuring alignment across product, underwriting, engineering, and operations.
• Ensure carrier-partner satisfaction and promote long-term engagement and expansion opportunities.
• Coordinate onboarding of carrier-partner teams across underwriting, actuarial, distribution, and operational functions.
• Lead training on Converge platform capabilities and workflow processes.
• Create and maintain enablement materials, training documentation, and carrier-partner resources.
• Partner with underwriting, engineering, actuarial, distribution, support, and compliance to address needs, prioritize issues, and support feature development.
• Coordinate platform releases, enhancements, and support escalations.
• Facilitate communication and integration activity with external broker and technology partners.
• Manage meeting schedules, workstream alignment, and milestone tracking for carrier-partner onboarding and expansion.
• Support data, reporting, and analytics needs for carrier performance, program metrics, and capacity planning.
• Assist in discussions and readiness for new product launches and international expansion.
• Provide feedback to product and engineering teams on platform improvements and market needs.
• Support long-term capacity relationship strategy and operational readiness.
• This role supports carrier-partner relationships outside the U.S., market knowledge is a core requirement.

Skills

Global insurance experience

Australian insurance market experience

Relationship management

Customer-facing

Communication skills

Education

Bachelor's degree

Job description

Converge Insurance seeks a Customer Success / Carrier Relationship Manager to own strategic carrier-partner relationships, drive onboarding and platform adoption, and coordinate across underwriting, actuarial, engineering and distribution teams. This remote role supports global growth, with US West Coast hours preferred and occasional Australian meetings.

Candidates should bring 5+ years in insurance, strong communication, and a track record of relationship-driven success in cyber, specialty, or