Customer Success Manager (Fully Remote)

Converge; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with employer contribution

Flexible PTO

Job summary

Converge invites a seasoned carrier partnerships manager to join the US team and drive onboarding, engagement, and platform adoption with carrier partners.

You will coordinate cross-functional onboarding across underwriting, actuarial, distribution and operations, while collaborating to address needs, prioritize issues, and support platform releases. Data and analytics support for carrier performance is also a focus.

Qualifications

• 5+ years in insurance with experience in underwriting, distribution, broker relations, or program operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Australian insurance market knowledge preferred.

Responsibilities

• Own strategic carrier-partner relationships to ensure onboarding, engagement, and platform adoption.
• Serve as primary contact between Converge and carrier stakeholders.
• Coordinate onboarding and training for carrier-partner teams across underwriting, actuarial, distribution, and operations.
• Partner cross-functionally to address needs, prioritize issues, and support platform releases.
• Support data, reporting, and analytics for carrier performance and capacity planning.

Skills

Strong communication

Stakeholder management

Problem-solving

Australian market knowledge

Education

5+ years in insurance experience

Job description

• Own strategic carrier-partner relationships to ensure successful onboarding, engagement, and platform adoption.
• Serve as the primary point of contact between Converge and carrier stakeholders.

Key Responsibilities:

• Coordinate onboarding and training for carrier-partner teams across underwriting, actuarial, distribution, and operations.
• Partner cross-functionally to address needs, prioritize issues, and support platform releases.
• Support data, reporting, and analytics for carrier performance and capacity planning.

Qualifications & Experience:

• 5+ years in insurance with experience in underwriting, distribution, broker relations, or program operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Australian insurance market knowledge preferred.
• Salary range of $140,000-$170,000 with potential bonuses and equity.
• Comprehensive medical, dental, vision, 401(k) with employer contribution, and flexible PTO.

Converge fuses cyber insurance and technology to provide businesses with clear, confident cyber protection. The team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.