Global Cargo Customer Service Coordinator

Hapag-Lloyd AG; Georgia; On-site; USD 55,000 - 85,000; Full time

Job summary

Hapag-Lloyd AG in the United States (Georgia) seeks a Coordinator of Customer Service to manage shipment movement, respond to inquiries, and provide timely information to customers and terminals. You will work with internal teams to ensure accurate data, paperwork, and compliant processes.

The role emphasizes collaboration with Global Service Centers, handling imports, and achieving high customer satisfaction through proactive communication and problem resolution.

Qualifications

• Associates Degree or higher.
• Minimum 2 years of logistics experience in the maritime industry or equivalent.
• Knowledge of shipping terms, routings, schedules, and port practices.
• Proficient in MS Office (Teams, Excel, PowerPoint).
• Eligibility to work in the United States.

Responsibilities

• Provide full customer service on inbound inquiries including arrival information and charges.
• Prepare manifests and collaborate with Global Service Centers on import documents.
• Coordinate with internal teams to ensure smooth cargo release and customs clearance.
• Coordinate mini land bridge transportation and bookings with GSC as needed.
• Maintain archives and ensure ISO9002 data practices where applicable.
• Investigate and resolve shipment related problems and communicate with Customs.

Skills

Logistics experience

Maritime industry knowledge

Microsoft Office

Communication

Education

Associates Degree or higher

Tools

MS Office

Job description

Hapag-Lloyd AG in the United States (Georgia) seeks a Coordinator of Customer Service to manage shipment movement, respond to inquiries, and provide timely information to customers and terminals. You will work with internal teams to ensure accurate data, paperwork, and compliant processes.

The role emphasizes collaboration with Global Service Centers, handling imports, and achieving high customer satisfaction through proactive communication and problem resolution.