Coordinator, Customer Service (Data Analytics)

Hapag-Lloyd AG; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A global transportation company is seeking a Coordinator for Customer Service (Data Analytics) in Atlanta. You will analyze performance metrics, collaborate with teams, and support projects related to customer service. The ideal candidate will have an associate degree or 2+ years of relevant experience in data analysis and logistics, alongside strong problem-solving skills. This is a full-time position offering a collaborative and dynamic work environment.

Qualifications

• Ability to work independently with minimal supervision.
• Excellent organizational skills and attention to detail.
• Strong statistical knowledge and KPI tracking skills.
• Ability to interpret complex datasets.

Responsibilities

• Review performance for the Satellite team regularly.
• Foster collaboration between Atlanta and Satellite teams.
• Identify and act upon performance bottlenecks.
• Prepare reports and dashboards for insights.

Skills

Data analysis

Logistics

Supply Chain Management

Project Management

Problem solving

Stakeholder management

Analytical skills

Communication

Education

Associate Degree in Logistics, Supply Chain Management, Business Analytics, Data Science

2+ years of experience in data analysis or logistics

Tools

SQL

Excel

Python

R

Alteryx

Power Automate

Job description

Coordinator, Customer Service (Data Analytics)

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• Regularly review the performance for the Satellite team
• Foster collaboration between Atlanta teams and Satellite teams
• Process & Performance Management/Initiatives Drive performance within the team by exceeding quality promises and KPI deliverables
• Perform Gap analysis if we are away from the target and then assign correct responsibilities within the CS team
• Present findings to stakeholders and leadership, translating data into actionable recommendations.
• Identify inefficiencies and gaps in business processes through data analysis.
• Identify and act upon performance bottlenecks, customer feedback, and offshoring & automation opportunities
• Participate and support the global/regional projects related to Customer Service
• Prepare reports and dashboards that provide insights into lead generation, customer engagement, and oveining needs and ensure all team and functional training requirements are recorded and fulfilled
• Participate in cross-functional area meetings, discussing solutions for daily problems involving other teams
• Supports the Customer Service team with issues and inquiries

Qualifications

• Associates Degree in Logistics, Supply Chain Management, Business Analytics, Data Science, or a related field or 2=+ years of experience in data analysis, logistics, or supply chain performance management.
• Ability to work independently to drive projects with minimal supervision
• Excellent organizational skills and attention to detail
• Strong statistical knowledge, reporting, use of macros, and KPI tracking skills
• Strong analytical sills with expertise in SQL, Excel, Python, R, or other data tools
• Excellent problem-solving, communication, and stake holder management skills
• Ability to interpret complex datasets and present insights in a clear and actionable manner
• Excellent problem-solving skills with a process-improvement mindset.

Preferred

• Experience in process automation using Alteryx, Power Automate, or similar tools.
• Knowledge of Lean Six Sigman principles or process improvement methodologies
• familiarity with data warehousing and ETL processes.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the incumbent is regularly required to sit, talk, and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times. This job description describes the minimum job requirements. This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position. Incumbents will be expected to follow additional instructions and perform other related duties as required.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Maritime Transportation