Global Cargo Customer Service Coordinator

Hapag Lloyd; Atlanta (GA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Hapag-Lloyd is seeking a Coordinator of Customer Service in the United States to facilitate cargo movement and keep customers satisfied with shipment details. You will respond to inquiries, provide timely information to Customs and terminals, and handle paperwork and electronic data for various locations.

The role involves creating bookings, determining routes, coordinating with the Equipment Department, ensuring timely documentation, updating bookings, handling inquiries, manifests, and

Qualifications

• Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
• Excellent written and verbal communication, including active listening.
• Ability to understand and communicate with people whose native language is different from your own.
• Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments.
• Excellent organizational skills and attention to detail.
• Strong analytical, problem-solving, and math skills.
• Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.

Responsabilités

• Creates bookings and accurately assigns rates.
• Identifies the route that will move containers from the beginning to the ending location.
• Works with the Equipment Department to determine equipment availability.
• Ensures that any and all documentation required for a shipment is received in a timely manner.
• Updates bookings when necessary and notifies all affected parties of changes.
• Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee.
• Prepare Customs Manifests and Freight Manifests where applicable.
• Collaborate with GSC Global Service Centers on import and export document preparation and release as required.
• Verifies that customer is in good credit standing and sends bills of lading through the accounting department to confirm accuracy.
• Issues Vessel Certificates to the customers.
• Responsible for the management of Vessel Voyage, Customs Manifest and any miscellaneous reports as required.
• Ensures that Export Customs references are submitted in a timely manner for cargo sailing of out the country. Work with GSC Global Service Center as applicable ref any Customs AEI.
• Capture any import or export disputes communicated directly by customer or GSC.
• Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues.
• Communicate with internal and external customers via e-mail and phone when additional information is necessary for a shipment.
• Facilitate the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order, and filing Customs entry for empty containers.
• Arrange Mini Land Bridge transportation and bookings on carriage in conjunction with GSC team as necessary.
• Prepare cargo release, issue delivery orders and support customers with proper information and processes in conjunction with the GSC team, as necessary.
• Contact customers if goods are placed on hold by Customs or Agriculture.
• Keep proper archives and maintain files of data as required by ISO9002 where applicable.
• Investigate and resolve problems.
• Communicate with Customs regarding correction letters and/or other relevant information pertaining to a shipment.
• Prepare invoices for any additional charges that may have been incurred on a shipment.

Connaissances

Customer service

Communication

Multi-tasking

Maritime industry knowledge

Problem-solving

Data entry

Formation

Associate degree in Maritime Studies

Outils

MS Office

Word

Excel

PowerPoint

Teams

Description du poste

Hapag-Lloyd is seeking a Coordinator of Customer Service in the United States to facilitate cargo movement and keep customers satisfied with shipment details. You will respond to inquiries, provide timely information to Customs and terminals, and handle paperwork and electronic data for various locations.

The role involves creating bookings, determining routes, coordinating with the Equipment Department, ensuring timely documentation, updating bookings, handling inquiries, manifests, and