Global Cargo Claims Coordinator

HMM America; Irving (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Vacation and sick days

Employee discounts

Job summary

HMM America Shipping Agency is seeking a Legal Claims Coordinator to support our growing Claims Department. You’ll manage cargo claims from start to finish, communicating with customers, collecting documentation, and processing payments.

You’ll work with rail, trucking, and terminal partners under general supervision. Ideal candidates are detail-oriented, organized, and proficient with Microsoft Word and Excel, with bilingual English and Korean as a plus; 2+ years in shipping or logistics

Qualifications

• Strong communication skills and a problem-solving mindset.
• Excellent organizational and follow-up abilities.
• Detail-oriented, especially when handling important claim documents.
• Comfortable using Microsoft Word, Excel, and internal company systems.
• Preferred: Bilingual in English and Korean

Responsibilities

• Handle claims from beginning to end, including data entry and document management
• Collect and review claim documentation to support defense or settlement
• Open claims in our system, create reference numbers and maintain an organized claim folder
• Coordinate recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
• Negotiate claim settlements
• Process claim payments with the Accounting Department
• Assist with payment and resolution of claims as requested by our headquarters
• Keep management updated on key claim issues
• Maintain accurate and organized records
• Support the team with other duties as needed

Skills

Strong communication

Organizational skills

Detail-oriented

MS Office

Bilingual EN/KR

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Word

Microsoft Excel

Internal systems

Job description

HMM America Shipping Agency is seeking a Legal Claims Coordinator to support our growing Claims Department. You’ll manage cargo claims from start to finish, communicating with customers, collecting documentation, and processing payments.

You’ll work with rail, trucking, and terminal partners under general supervision. Ideal candidates are detail-oriented, organized, and proficient with Microsoft Word and Excel, with bilingual English and Korean as a plus; 2+ years in shipping or logistics