Senior Claims Director: Cargo & Risk Leadership

MegaCorp Logistics, LLC.; Wilmington (NC); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Unlimited earning potential

Wellness program

Company events

Job summary

MegaCorp Logistics is seeking a seasoned Claims Director to lead the Claims Department, overseeing investigation, evaluation, negotiation, and resolution of cargo and property damage claims. You will partner with internal teams and external stakeholders to minimize risk and maximize recoveries.

This role requires a strong leadership track record, expertise in claims analytics and policy development, and the ability to drive process improvements in a fast-paced 3PL environment.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or related field preferred.
• Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required.
• Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required.
• Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred.
• Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required.
• Experience using claims management systems, transportation management systems, ERP systems, or related business software required.
• Experience working cross‑functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred.

Responsibilities

• Lead and oversee the Claims Department and staff.
• Manage investigation, evaluation, negotiation, and resolution of cargo and property claims; serve as primary escalation point for complex matters.
• Review contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation to evaluate liability and recovery.
• Approve settlements and denials within authority limits and coordinate escalations as necessary.
• Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely resolutions.
• Maintain accurate claim documentation, reporting, file maintenance, status tracking, and recordkeeping; monitor aging and performance metrics.
• Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights.
• Implement process improvements to reduce claim exposure and strengthen documentation.
• Develop and maintain policies, procedures, training materials, and SOPs.
• Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues and support risk initiatives.
• Hire, train, coach, mentor, and develop Claims Department staff.
• Maintain a professional, customer-focused, and business-minded approach.

Skills

Leadership

Negotiation

Analytics

Strategic thinking

Communication

Team development

Cross-functional collaboration

Education

Bachelor’s degree in Business/Risk Management/Insurance/Logistics/SC/Legal studies

High school diploma or GED

Tools

Claims management systems

Transportation management systems

ERP systems

Job description

MegaCorp Logistics is seeking a seasoned Claims Director to lead the Claims Department, overseeing investigation, evaluation, negotiation, and resolution of cargo and property damage claims. You will partner with internal teams and external stakeholders to minimize risk and maximize recoveries.

This role requires a strong leadership track record, expertise in claims analytics and policy development, and the ability to drive process improvements in a fast-paced 3PL environment.