Container Cargo Claims Coordinator

HMM America; Irving (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Vacation and sick days

Employee discounts

Job summary

HMM America Shipping Agency is seeking a Legal Claims Coordinator to support our growing Claims Department. You’ll manage cargo claims from start to finish, communicating with customers, collecting documentation, and processing payments.

You’ll work with rail, trucking, and terminal partners under general supervision. Ideal candidates are detail-oriented, organized, and proficient with Microsoft Word and Excel, with bilingual English and Korean as a plus; 2+ years in shipping or logistics

Qualifications

• Strong communication skills and a problem-solving mindset.
• Excellent organizational and follow-up abilities.
• Detail-oriented, especially when handling important claim documents.
• Comfortable using Microsoft Word, Excel, and internal company systems.
• Preferred: Bilingual in English and Korean

Responsibilities

• Handle claims from beginning to end, including data entry and document management
• Collect and review claim documentation to support defense or settlement
• Open claims in our system, create reference numbers and maintain an organized claim folder
• Coordinate recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
• Negotiate claim settlements
• Process claim payments with the Accounting Department
• Assist with payment and resolution of claims as requested by our headquarters
• Keep management updated on key claim issues
• Maintain accurate and organized records
• Support the team with other duties as needed

Skills

Strong communication

Organizational skills

Detail-oriented

MS Office

Bilingual EN/KR

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Word

Microsoft Excel

Internal systems

Job description

At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

GENERAL POSITION OVERVIEW

HMM is looking for a Legal Claims Coordinator to support our growing Claims Department. If you’re detail-oriented, organized, and interested in international logistics, this could be a great opportunity for you. In this role, you’ll manage cargo claims from start to finish—communicating with customers, collecting documentation, processing payments, and handling recovery efforts. You’ll work with a variety of partners including rail companies, truckers, stevedores, and terminals. Under general supervision, provides support for all bulk and container cargo claims.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Handle claims from beginning to end, including data entry and document management
• Collect and review claim documentation to support defense or settlement
• Open claims in our system, create reference numbers and maintain an organized claim folder
• Coordinate recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
• Negotiate claim settlements
• Process claim payments with the Accounting Department
• Assist with payment and resolution of claims as requested by our headquarters
• Keep management updated on key claim issues
• Maintain accurate and organized records
• Support the team with other duties as needed

QUALIFICATIONS

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Strong communication skills and a problem-solving mindset
• Excellent organizational and follow-up abilities
• Detail-oriented, especially when handling important claim documents
• Comfortable using Microsoft Word, Excel, and internal company systems
• Preferred: Bilingual in English and Korean

EDUCATION AND EXPERIENCE

• Experience handling claims (preferably in ocean shipping or property/casualty insurance)
• Bachelor’s degree in Business or a related field (preferred)
• 2+ years of experience in the shipping or logistics industry (preferred)

Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo.

HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.

Additional Details:

The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.

HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.