SVP, Head of Credit Card & Prepaid Payments Operations

Madison-Davis; Las Vegas (NV); On-site; USD 300,000 - 520,000; Full time

Job summary

Madison-Davis, LLC is seeking an experienced Senior Vice President to lead its Credit Card and Prepaid Payments Operations function. The role oversees existing programs, strengthens operational processes, and ensures regulatory and fraud-related controls while guiding future consumer payment product development.

The executive will align with technology, risk, and business leaders to drive performance, governance, and growth across the card lifecycle and vendor relationships.

Qualifications

• Experience leading credit card or prepaid payments operations.
• Strong knowledge of card programs, BINs, networks.
• Understanding of consumer payment regulations and controls.
• Experience with fraud, disputes, servicing, or collections.
• Ability to lead teams and drive process improvements.
• Experience with partners, vendors, and cross-functional stakeholders.
• Excellent communication and executive leadership skills.

Responsibilities

• Lead credit card and prepaid program operations across the consumer card lifecycle.
• Oversee underwriting, servicing, disputes, fraud, and collections.
• Assess workflows and implement improvements to performance and governance.
• Develop and manage the payments operations team.
• Strengthen payment controls with Compliance, Fraud, and Risk.
• Collaborate with Technology to define requirements and support automation.
• Manage external payment program relationships and vendors.
• Contribute to strategy and expansion of operations.

Skills

Leadership

Credit cards

Prepaid payments

Payment networks

Regulatory knowledge

Fraud management

Vendor management

Cross-functional

Executive communication

Job description

A financial institution is seeking an experienced Senior Vice President to lead its Credit Card and Prepaid Payments Operations function. This executive will be responsible for overseeing existing programs, strengthening operational processes, managing regulatory and fraud-related controls, and helping guide the future development of consumer payment products. The position combines business leadership, operations transformation, people management, payment program knowledge, and close collaboration with technology and risk stakeholders.

RESPONSIBILITIES

• Lead credit card and prepaid program operations across the consumer card lifecycle.
• Oversee key processes involving underwriting, servicing, disputes, fraud, and collections.
• Assess current workflows and implement improvements to operational performance and governance.
• Manage and develop an existing payments operations team.
• Strengthen payment controls in collaboration with Compliance, Fraud, and Risk.
• Work with Technology to define operational requirements and support automation initiatives.
• Manage external payment program relationships, vendors, and relevant stakeholders.
• Contribute to the strategy and expansion of credit card and prepaid operations.

Role Requirements

• Significant leadership experience within credit card, prepaid, or related consumer payments operations.
• Strong understanding of card programs, issuing structures, BINs, payment networks, and related operational workflows.
• Practical knowledge of consumer payment regulations and controls.
• Experience overseeing fraud-related processes, servicing, disputes, or collections.
• Proven ability to lead teams and improve established operations.
• Experience working with payment partners, vendors, and cross-functional stakeholders.
• Strong communication, judgment, problem-solving, and executive leadership skills.

PREFERRED EXPERIENCE

• Banking or regulated financial-services experience.
• Gaming, sportsbook, or specialized payments exposure.
• Prepaid card program or sponsor-bank partnership experience.
• Payments automation or modernization experience.