Governance & Operations Senior Associate - Card Networks

JPMorgan Chase; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase in New York seeks a Governance and Operations Senior Associate to strengthen the control framework for payment networks. You will help ensure obligations, governance, and operational activities are tracked and evidenced in line with policies and requirements.

You will collaborate with risk, compliance, audit, operations, and technology teams to identify risks, support audits, and drive discipline and transparency in processes.

Qualifications

• 3 years of experience in financial services in audit, control management, risk governance, or compliance related to payment networks.
• Knowledge of control design, risk frameworks, and operational risk management.
• Experience tracking obligations and deliverables across stakeholders.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).

Responsibilities

• Support the development, execution, and monitoring of control strategies for payment network oversight.
• Track and manage waivers, opt-ins, and opt-outs with lifecycle governance.
• Maintain trackers for statements of work, schedules, and amendments.
• Execute internal controls to ensure compliance with payment network requirements.
• Manage access to network portals and process requests for identifiers and changes.
• Support audits, control testing, and on-site cybersecurity evaluations.
• Collaborate across business, operations, risk, compliance, audit, and technology to mitigate operational risks.
• Document processes, decisions, and evidence to support governance and oversight.

Skills

Analytical thinking

Stakeholder communication

Organizational skills

Risk governance

Project management

MS Office proficiency

Tools

SharePoint workflows

Visio

Excel

Job description

Help strengthen the governance and operational foundation behind high-impact payment capabilities. In this role, you will partner across risk, compliance, audit, operations, and technology to support robust oversight of key payment network relationships. You will contribute to clear controls, disciplined execution, and effective issue management in a highly regulated environment. If you enjoy connecting details to risk outcomes and improving how work gets done, this role offers meaningful impact.

Job summary

As a Governance and Operations Senior Associate in the payment team, you will support the control framework and operating processes used to oversee relationships with major payment networks (e.g., Visa, Mastercard). You will help ensure key obligations, access governance, and operational activities are tracked, executed, and evidenced in alignment with internal policies and external requirements. You will collaborate with stakeholders across the firm to identify risks, support audits, and drive process discipline and transparency.

Job responsibilities

• Support the development, execution, and monitoring of control strategies for payment network oversight.
• Track and submit waivers, opt-ins, and opt-outs, including lifecycle tracking and governance with payment networks.
• Maintain trackers and monitor changes and expirations for statements of work, schedules, and amendments.
• Execute internal controls to support compliance with payment network requirements and internal policies.
• Manage access to network portals and process requests for network and business identifiers, including intake and governance of changes.
• Support audits, control testing, and on-site cybersecurity evaluations related to network operations and compliance.
• Partner with business, operations, risk, compliance, audit, and technology teams to identify, assess, and mitigate operational risks.
• Document processes, decisions, and evidence to support governance and ongoing oversight.

Required qualifications, capabilities and skills

• 3 years of experience in financial services in one or more of the following areas: audit, control management, third-party risk, risk governance, project or program management, or compliance/legal oversight related to payment networks.
• Knowledge of control design and evaluation, and operational risk frameworks.
• Experience tracking contractual obligations and operational deliverables across internal and external stakeholders.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
• Understanding of card network economics, business models, and acquiring and issuing fundamentals.
• Experience supporting compliance with regulatory and contractual obligations.
• Strong analytical, problem-solving, organization, and written/verbal communication skills.

Preferred qualifications, capabilities and skills

• Experience at a major card network (Visa, Mastercard, American Express, Discover) or a large financial institution supporting payment networks.
• Experience with SharePoint workflows and/or business process automation tools.
• Experience supporting SOC 1 and SOC 2 audits (System and Organization Controls).

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.