Business Support Management - Vice President

Testing Site - JPMC; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Testing Site - JPMC in New York, NY seeks a Vice President in Business Support Management to lead the Admin Management function, shaping the administrative staff agenda and driving business results.

You will build trusted relationships across global teams, drive process controls, and mentor leaders while guiding strategic initiatives and ensuring effective risk management.

Qualifications

• Minimum 5 years of related experience.
• Strong oral and written communication skills.
• Independent decision-making and problem-solving abilities.
• Excellent relationship-building skills with the ability to listen and influence.
• Ability to work under pressure, prioritize assignments, and complete tasks.
• Organized self-starter who consistently meets deliverables.
• Comfortable leading initiatives or supporting broader team efforts.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and AI tools.

Responsibilities

• Lead daily team activities and manage coverage
• Develop and implement performance metrics
• Motivate individual and team performance; develop team leaders
• Enforce a dynamic control and compliance environment, mitigating risk in business processes
• Manage relationships with key stakeholders
• Collaborate with internal business partners across multiple groups, both in North America and globally
• Provide thought leadership to improve global consistency, productivity, and business leverage
• Build consensus around key initiatives
• Advocate for administrative staff needs
• Lead the performance management process for the administrative team
• Participate in and help lead strategic initiatives and ad hoc projects within Business Support Management

Skills

Communication skills

Relationship building

Independent decision making

Organized self-starter

Leading initiatives

Tools

Microsoft Office

AI tools

Job description

Join our dynamic team where you’ll help shape the administrative staff agenda and drive impactful business results. We value your leadership, communication skills, and ability to build trusted relationships across the organization.

As a Vice President in Business Support Management, you will lead the Admin Management function, supporting day-to-day business operations and driving the administrative staff agenda. You’ll build trusted relationships, communicate changes effectively, and manage projects to deliver business results. Your role is essential in fostering a collaborative team culture and ensuring consistent business and process controls across global teams.

Job Responsibilities

• Lead daily team activities and manage coverage
• Develop and implement performance metrics
• Motivate individual and team performance; develop team leaders
• Enforce a dynamic control and compliance environment, mitigating risk in business processes
• Manage relationships with key stakeholders
• Collaborate with internal business partners across multiple groups, both in North America and globally
• Provide thought leadership to improve global consistency, productivity, and business leverage
• Build consensus around key initiatives
• Advocate for administrative staff needs
• Lead the performance management process for the administrative team
• Participate in and help lead strategic initiatives and ad hoc projects within Business Support Management
  

Required Qualifications, Capabilities, and Skills

• Minimum 5 years of related experience
• Strong oral and written communication skills
• Independent decision-making and problem-solving abilities
• Excellent relationship-building skills with the ability to listen and influence
• Ability to work under pressure, prioritize assignments, and complete tasks
• Organized self-starter who consistently meets deliverables
• Comfortable leading initiatives or supporting broader team efforts
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and AI tools
  

Preferred Qualifications, Capabilities, and Skills

• Customer service or client-facing experience
• Experience managing and coaching administrative assistants
• Experience driving strategic initiatives and process improvements

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**