Global BPO Partnerships Manager | Equity Eligible

Robinhood; Amarillo (TX); On-site; USD 134,000 - 158,000; Full time

Benefits offered by this job

Bonus opportunities

Equity

401(k) matching

100% paid health insurance for you; 90

Health insurance or dependents"

Job summary

Robinhood in Chicago, Denver, and Westlake seeks a Manager, Global BPO Management to lead Vendor Managers and Performance Analysts. You will own outsourced operations, oversee partner relationships, performance, and commercial health, coordinating with Product, Finance, and Compliance to drive network strategy and cost efficiency.

We expect 8+ years in vendor management and 4+ years leading teams, with strong data analytics skills and experience with BPO networks.

Qualifications

• 8+ years in vendor management or operational leadership in financial services or tech.
• 4+ years leading and developing teams.
• Experience with global BPO networks and governance.
• Proficient in data analytics using Looker/Tableau/SQL.
• Finra licenses (7/63/9/10 or 24) preferred or willing to obtain.

Responsibilities

• Lead and develop a team of Vendor Managers and Analysts.
• Own relationships with global BPO partners and monitor performance.
• Create reporting frameworks translating metrics into strategy.
• Drive process improvements and cost optimization.
• Collaborate with Product, Finance, and Legal to manage budgets and vendor contracts.

Skills

Vendor management

BPO operations

Team leadership

Data analytics

Contract negotiation

FINRA licenses

Tools

Looker

Tableau

SQL

Job description

Robinhood in Chicago, Denver, and Westlake seeks a Manager, Global BPO Management to lead Vendor Managers and Performance Analysts. You will own outsourced operations, oversee partner relationships, performance, and commercial health, coordinating with Product, Finance, and Compliance to drive network strategy and cost efficiency.

We expect 8+ years in vendor management and 4+ years leading teams, with strong data analytics skills and experience with BPO networks.