Global BPO & Vendor Management Leader

Rainfall Ventures; Charlotte (NC); On-site; USD 134,000 - 158,000; Full time

Benefits offered by this job

Bonus programs

Equity ownership

401(k) matching

Health insurance (employee)

Job summary

Robinhood is seeking a Manager, Global BPO Management to lead a team of Vendor Managers and Performance Analysts. You will own outsourced operations, oversee partner relationships, operational performance, and commercial health. Collaborate with Product, Finance, and Compliance to shape long‑term network strategy, drive cost efficiency, and strengthen risk management.

In this role, you’ll balance strategic oversight with hands‑on execution to optimize processes. The position is based in our U.S.

Qualifications

• 8+ years of experience in vendor management, BPO, or operational leadership within financial services or technology.
• Proven track record of managing global vendor networks, including governance, service levels and budgeting.
• Strong analytical skills using Looker, Tableau or SQL to translate metrics into strategic decisions.

Responsibilities

• Lead, coach, and develop a team of Vendor Managers and Performance Analysts, fostering accountability and growth.
• Oversee partnerships, operational performance, service delivery, and compliance across all BPO partners.
• Establish reporting frameworks and analytical models to translate performance metrics into actionable strategies.
• Drive continuous process improvement and cost optimization through root-cause analysis and scalable solutions.
• Coordinate with Product, Finance, and Legal to execute vendor agreements and align operations with goals.

Skills

Vendor management

BPO

Operational leadership

Looker

Tableau

SQL

Tools

MSAs

SOWs

Job description

Robinhood is seeking a Manager, Global BPO Management to lead a team of Vendor Managers and Performance Analysts. You will own outsourced operations, oversee partner relationships, operational performance, and commercial health. Collaborate with Product, Finance, and Compliance to shape long‑term network strategy, drive cost efficiency, and strengthen risk management.

In this role, you’ll balance strategic oversight with hands‑on execution to optimize processes. The position is based in our U.S.