Global BPO & Vendor Operations Manager

Robinhood; Chicago (IL); On-site; USD 134,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

AI tools access

Lifestyle wallet

Life & disability insurance

Fertility benefits

Mental health benefits

Paid time off

Catered meals

Job summary

Robinhood is seeking a Manager, Global BPO Management to lead a vendor management team and own outsourced operations across a global partner network. You will drive performance, governance, and cost optimization while collaborating with Product, Finance, and Legal to align vendor activities with company goals.

You will report to the Global BPO Management team in Robinhood Customer Care Operations with offices in Chicago, Denver, or Westlake and expected in-person attendance.

Qualifications

• 8+ years of experience in vendor management, BPO, or operational leadership in financial services or technology.
• Proven track record managing global vendor networks with governance, SLAs, and budgeting.
• Strong analytical skills using Looker, Tableau, or SQL to drive decisions.
• Experience negotiating MSAs and SOWs.
• FINRA licenses (7, 63, 9/10) or Series 24 preferred or willing to obtain.

Responsibilities

• Lead, coach, and develop a team of Vendor Managers and Performance Analysts.
• Serve as primary relationship owner for global BPO partner network, overseeing performance, service delivery, and compliance.
• Establish operational reporting frameworks and analytical models to translate metrics into strategies.
• Drive continuous process improvement and cost optimization through root cause analysis.
• Coordinate with Product, Finance, and Legal to execute vendor agreements, manage budgets, and align operations with goals.

Skills

Vendor management

BPO

Operational leadership

Data analytics

SQL

Education

FINRA Series 7, 63, 9/10 or Series 24 licenses

Tools

Looker

Tableau

SQL

Job description

Robinhood is seeking a Manager, Global BPO Management to lead a vendor management team and own outsourced operations across a global partner network. You will drive performance, governance, and cost optimization while collaborating with Product, Finance, and Legal to align vendor activities with company goals.

You will report to the Global BPO Management team in Robinhood Customer Care Operations with offices in Chicago, Denver, or Westlake and expected in-person attendance.