Global BPO & Vendor Operations Leader

Robinhood Markets, Inc.; Bellevue (WA); On-site; USD 119,000 - 180,000; Full time

Benefits offered by this job

Health insurance for employees and 90%

Equity and bonus opportunities

401(k) matching

AI tools access

Flexible benefits wallet

Job summary

Robinhood Markets, Inc. is seeking a dynamic Manager, Global BPO Management to lead and develop a team of Vendor Managers and Performance Analysts.

You will own outsourced operations, oversee partner relationships, and drive strategic cost optimization while collaborating with Product, Finance, and Compliance to align with company goals. You will balance strategic leadership with hands-on execution to improve performance, governance, and risk diversification, ensuring high-quality care for

Qualifications

• 8+ years of experience in vendor management, BPO, or operational leadership within financial services or technology, including 4+ years of experience managing and developing teams.
• Proven track record of managing global vendor networks, including executing operational governance, service level agreements, and financial budgeting.
• Strong analytical skills with experience using platforms like Looker, Tableau, or SQL to translate operational metrics into clear strategic decisions.
• Experience negotiating and managing commercial contracts, including Master Service Agreements (MSAs) and Statements of Work (SOWs).
• FINRA Series 7, 63, and 9/10 or Series 24 licenses (strongly preferred, or willingness to obtain).

Responsibilities

• Lead, coach, and develop a team of Vendor Managers and Performance Analysts, fostering a culture of accountability, analytical rigor, and continuous professional growth.
• Serve as the primary relationship owner for our global BPO partner network, overseeing operational performance, service delivery, and compliance across all partners.
• Establish operational reporting frameworks and analytical models to translate performance metrics into clear, actionable business strategies.
• Drive continuous process improvement and cost optimization by conducting root cause analysis and implementing scalable operational solutions.
• Coordinate with internal department leaders in Product, Finance, and Legal to execute vendor agreements, manage budgets, and align vendor operations with company goals.

Skills

Vendor management

BPO management

Operational leadership

Analytics

Contract negotiations

FINRA licenses

Tools

Looker

Tableau

SQL

Job description

Robinhood Markets, Inc. is seeking a dynamic Manager, Global BPO Management to lead and develop a team of Vendor Managers and Performance Analysts.

You will own outsourced operations, oversee partner relationships, and drive strategic cost optimization while collaborating with Product, Finance, and Compliance to align with company goals. You will balance strategic leadership with hands-on execution to improve performance, governance, and risk diversification, ensuring high-quality care for