Global BPO & Vendor Performance Leader

Neobankbeat; Chicago, Denver, Westlake (IL, CO, TX); On-site; USD 134,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Equity opportunities

401(k) matching

Bonus programs

Paid time off

Job summary

Robinhood is seeking a Manager, Global BPO Management to lead a team of Vendor Managers and Performance Analysts across Chicago, Denver, and Westlake. You will own partner relationships, drive operational performance, and shape strategic program directions while controlling costs.

Expect strong emphasis on data analytics, contract governance, and cross-functional collaboration with Product, Finance, and Legal to align vendor operations with company goals.

Qualifications

• 8+ years of vendor management, BPO, or operational leadership within financial services or technology.
• 4+ years of experience managing and developing teams.

Responsibilities

• Lead, coach, and develop a team of Vendor Managers and Performance Analysts.
• Own relationships with the global BPO partner network and oversee performance, service delivery, and compliance.
• Establish reporting frameworks and models to translate metrics into clear strategies.
• Drive process improvement and cost optimization through root-cause analysis.
• Collaborate with Product, Finance, and Legal to manage vendor agreements and budgets.

Skills

Vendor management

Team leadership

Analytics

Tools

Looker

Tableau

SQL

Job description

Robinhood is seeking a Manager, Global BPO Management to lead a team of Vendor Managers and Performance Analysts across Chicago, Denver, and Westlake. You will own partner relationships, drive operational performance, and shape strategic program directions while controlling costs.

Expect strong emphasis on data analytics, contract governance, and cross-functional collaboration with Product, Finance, and Legal to align vendor operations with company goals.