Global BPO Partnerships Leader

Zoom; Frankfort (KY); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is hiring for a senior channel/partnership leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement through signed partnerships, and hand off to the field for ongoing management.

This hunter role focuses on landing large BPOs and shaping Zoom as the CX platform of choice. You will collaborate across CX Product, Sales, Partner Programs, and Operations to tailor offerings, pricing, and enablement for BPOs, while

Qualifications

• 7+ years in business development, strategic partnerships, or channel sales within CCaaS/UCaaS or contact center tech
• Proven track record closing complex partnerships with large outsourcers or MSPs
• Executive presence with ability to build C-level relationships globally

Responsibilities

• Identify, pursue, and close BPO partnerships worldwide
• Own the full business development lifecycle from prospecting to onboarding
• Position Zoom CX portfolio as the platform of choice for BPO operations
• Navigate BPO partner needs including scaling, pricing, and certifications
• Collaborate cross-functionally to shape BPO offerings and drive onboarding
• Build compelling business cases for ROI to executive leadership
• Track pipeline and forecast deal progression for leadership

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS

BPO partnerships

Executive relationships

Cross-functional collaboration

Job description

Zoom is hiring for a senior channel/partnership leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement through signed partnerships, and hand off to the field for ongoing management.

This hunter role focuses on landing large BPOs and shaping Zoom as the CX platform of choice. You will collaborate across CX Product, Sales, Partner Programs, and Operations to tailor offerings, pricing, and enablement for BPOs, while