Global BPO Partnerships Leader

Zoom; Nashville (TN); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a seasoned senior business development leader to drive Zoom's entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement through signed partnerships and hand off to the field for ongoing account management.

You will position Zoom's CX portfolio as the platform of choice for BPO operations, negotiate pricing, and build compelling business cases for executive leadership across regions.

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology.
• Proven track record of sourcing and closing complex partnerships with large outsourcers, managed service providers, or similar partner ecosystems.
• Deep understanding of the BPO operating model and how outsourcers deploy contact center platforms at scale across geographies and clients.

Responsibilities

• Identify, pursue, and close BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Own full BD lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Position Zoom's CX portfolio as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigate the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements
• Partner cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Build and present compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform
• Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership
• Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS

Executive relationships

Negotiation

Cross-functional collaboration

Job description

Zoom is seeking a seasoned senior business development leader to drive Zoom's entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement through signed partnerships and hand off to the field for ongoing account management.

You will position Zoom's CX portfolio as the platform of choice for BPO operations, negotiate pricing, and build compelling business cases for executive leadership across regions.